UPMSP High School Retail Trading study plan

Define the four Ps of the retail mix and list at least three examples of each from shops in your own neighbourhood

Classify ten local retailers by format (kirana store, supermarket, department store, specialty shop, discount store, e-commerce) and record the reason for each classification

Compare the advantages and limitations of store-based versus non-store retailing in a written table of at least six rows

Draft the title, objective and scope of your vocational project so that the practical file has a clear opening page

Draw a labelled layout diagram of a small store showing entrance, decompression zone, power aisle, checkout and back room

Explain how store layout and planogram placement influence customer movement, using at least three placement principles such as eye level, adjacency and impulse zones

Distinguish merchandising from display and give two concrete examples of each from a local shop

List the steps of a visual merchandising task from receiving stock to placing it on the shelf

Demonstrate the five steps of the retail selling process (greeting, probing, presenting, handling objections, closing) in a role-play with a partner or recorded alone

Write responses to five common customer objections such as price, size unavailability and brand preference

Practise the difference between open and closed questions by scripting a four-question needs-discovery conversation

Identify five behaviours of professional workplace etiquette including tone, grooming, punctuality and listening, and self-rate your own practice

Handle a complaint scenario in writing using a calm, solution-first structure

Apply the FIFO and FEFO methods to a sample stock list and explain which suits perishable goods

Describe correct storage conditions for at least four categories such as dairy, dry groceries, electronics and apparel

Identify the safety hazards in a stockroom and list control measures for each, covering stacking height, aisle clearance and manual lifting

State the hygiene practices required for food handling staff including handwashing, protective clothing and pest control

Recall the purpose of key regulatory items relevant to retail such as the Legal Metrology declaration on packaged goods, FSSAI licence for food, and GST registration

Compute a customer bill including two items, a discount and GST at the applicable rate, showing each step

Reconcile a cash drawer at the end of day and identify three common causes of a short or excess balance

Explain the correct procedure for accepting card, UPI and cash payments and for issuing a refund or exchange

Record stock movements in a simple stock register covering receipt, issue and closing balance

Interpret a basic stock turnover figure and explain what a low turnover indicates

Compare a physical store and an online store across five dimensions such as reach, cost, customer experience, returns and stock visibility

Describe the steps of order fulfilment from online order receipt to packing, dispatch and delivery confirmation

Explain the role of product listing content, photographs and reviews in online conversion

Outline how returns, exchanges and refunds are handled in e-commerce and why a clear policy matters

List three digital tools a small retailer can use for billing, stock tracking and customer communication

Identify five entrepreneurial opportunities in retail that suit a small investor, with the startup cost range for each

Draft a simple business idea note covering product, target customer, pricing, location or channel, and expected monthly sales

Map three retail career paths such as sales associate, store supervisor and category assistant to the skills each requires

Compile your project evidence so far, numbering the pages and inserting the observation sheets

Complete a full-length timed mock test covering all ten domains and score it against an answer key

Review every wrong answer and write the correct concept in one line beside it

Rehearse the viva questions on your project, answering aloud in under two minutes per question

Finalise the project report with conclusion, learning outcomes and acknowledgements, and check formatting consistency

Revise the five formulas and figures you are most likely to forget, such as GST calculation, closing stock and cash reconciliation