UPMSP Vocational Retail Trading study plan

Define retail, retailer, and the distribution channel in your own words and list five ways retail adds value for the end consumer

Classify at least ten local shops into retail formats (kirana store, department store, supermarket, specialty store, malls, street vendors, e-commerce) and justify each label

Map the functions of a retail store organisation (store manager, cashier, salesperson, stock keeper, visual merchandiser) and write one responsibility sentence for each role

Compare organised and unorganised retail in India on pricing, assortment, billing, and customer service using a two-column table you build yourself

Explain the difference between product, product line, and product assortment, and apply it to three categories sold in a general store

Describe the stages of a product life cycle and predict what stage a given item (for example, a feature phone versus a smartphone accessory) is in

Read a sample product label and identify MRP, batch number, manufacturing and expiry dates, net quantity, and statutory marks

Outline the steps of stock receiving, storage, and issuing, including how to record inward and outward entries

Compute closing stock from opening stock, purchases, and sales for a short worked example

List the steps of the retail selling process from greeting to closing the sale and after-sale follow-up, with one example sentence for each step

Distinguish the features and benefits of five products and practise converting each feature into a customer-facing benefit statement

Identify five customer types (browsing, decisive, price-sensitive, returning complainant, first-time buyer) and write a suitable response approach for each

Handle three objection scenarios (price, quality, availability) and write a short resolution script for each

Demonstrate active listening behaviours and note how to record customer preferences for future visits

Identify the parts of a bill of supply or retail invoice and prepare three sample bills with correct tax and total calculation

Perform cash handling routines: counting opening float, tendering change, and reconciling the drawer at close with a variance note

Describe at least four digital or card payment modes at the counter and state what to verify before accepting each

Apply the principles of visual merchandising (sight lines, colour blocking, signage, focal point) to sketch a shelf layout for one product category

Explain how planogram compliance and display maintenance affect sales and stock rotation

Draft a short CV and a one-minute self-introduction suited to a retail sales assistant role

Practise five customer communication scenarios (in person, phone, and written) and note tone and clarity improvements

Identify three entrepreneurship opportunities in local retail and outline the basic costs and margins for one of them

Describe how to plan and execute a small retail project, including objective setting, data collection, and reporting

Prepare a viva-ready summary of your project, covering what you did, what you learned, and what you would change

Compare a physical store and an online store across reach, cost, returns, and customer trust

Trace the steps of an online order from listing to delivery and identify where stock and payment records are updated

Explain at least five digital payment methods (UPI, cards, net banking, wallets, cash on delivery) and list the security precautions for each

Identify common online fraud and phishing signals and write a short customer advisory note

Describe how a small retailer can list products online and manage order fulfilment and returns

List the key workplace hazards in a retail store (slips, lifting, electrical, fire, sharp objects) and the control measure for each

Describe fire safety essentials: extinguisher types, evacuation routes, and assembly point procedures

Outline personal hygiene and food-handling basics for stores selling perishables, and the cleaning schedule for a sales floor

Explain first-aid basics for minor cuts, burns, and fainting, and who to contact in an emergency

Describe safe cash-handling and workplace conduct rules that protect both staff and customers

Revise all domain summaries using your own notes and resolve every flagged weak area

Complete two timed practice sets and record scores by domain to target the weakest two

Rehearse the project viva and the role-play script aloud twice, timing each attempt

Compile a one-page formula and terminology sheet (stock calculation, billing totals, format terms, payment terms) for last-minute review