WBBSE Madhyamik Vocational IT & ITeS study plan

Identify and label the internal and external parts of a desktop computer (CPU, motherboard, RAM, HDD/SSD, SMPS, ports) from a written description without looking at notes.

Distinguish input, output and storage peripherals and classify at least 20 devices into the correct category with reasons.

Explain the boot process in your own words, naming BIOS/UEFI, POST and the role of the operating system loader.

Compare at least four operating system functions (file management, memory management, process scheduling, device management) with one everyday example each.

Perform and record 10 file and folder operations in an operating system: create, rename, move, copy, delete, restore from Recycle Bin, change view, search by extension, compress to ZIP, and check file properties.

Demonstrate three OS utility tasks (disk cleanup, checking free space, changing display or power settings) and note the exact menu path used for each.

Define IT and ITeS and list five Indian ITeS service types (BPO, KPO, data entry, technical support, e-governance) with one real example each.

Trace how a request travels from a user to an ITeS service desk and back, naming at least four roles involved.

Create a two-page formatted document in a word processor using headings, bold/italic, bulleted and numbered lists, page margins, and a header and footer with page numbers.

Insert and format a table with merged cells and apply at least two table styles, then convert text to a table and back.

Apply spell check, find-and-replace, and track changes, then export the document to PDF and confirm formatting survives.

Explain the difference between character, paragraph and section formatting with one use case for each.

Enter a 15-row dataset into a spreadsheet and apply number, currency and date formats correctly.

Write formulas using SUM, AVERAGE, MIN, MAX, COUNT and IF, and explain the difference between a relative and an absolute cell reference.

Build a chart from the dataset and label axes and title, then sort and filter the data by two criteria.

Set print area, page orientation and gridlines for printing and describe how a formula error such as #DIV/0! or #VALUE! arises and how to fix it.

Build a six-slide presentation with a title slide, agenda, content slides and a closing slide, applying one consistent theme, font pair and colour scheme.

Add at least two of: a chart, a table, an image placeholder described in text, and speaker notes on three slides; then run a slide-show rehearsal and time it.

Explain what a URL, domain name, IP address, HTTP/HTTPS and a browser are, and describe the difference between a search engine and a web browser.

Describe safe browsing steps: checking HTTPS, recognising suspicious links, clearing cache and cookies, and using bookmarks and history.

Compose and send an email with a clear subject, greeting, body, signature and one attachment; then reply, forward and use CC and BCC correctly with an explanation of when each is appropriate.

Identify the parts of an email address and explain netiquette rules for professional email, including reply-all caution and attachment naming.

Describe the stages of a BPO voice process: call opening, identification, problem listening, resolution, closing and after-call work, and list three quality parameters used to score a call.

Explain data entry accuracy and speed metrics (keystrokes per hour, error rate) and describe KPO work with two examples that need domain expertise.

List and explain at least six cyber-safety practices: strong passwords, two-factor authentication, avoiding public Wi-Fi for banking, verifying OTP requests, updating software, and recognising phishing and fake job offers.

Explain India's Digital Personal Data Protection Act in outline terms (consent, purpose limitation, data principal and data fiduciary) and name two other relevant Indian legal provisions on cybercrime, marking anything you are unsure of for verification.

Describe data privacy duties of an ITeS worker handling customer data, including least-privilege access, no personal devices, and clean-desk policy.

Draft a short incident report for a suspected phishing email received at a service desk.

Write a one-page CV and a short covering email for an entry-level ITeS role, listing three relevant skills with evidence.

Prepare and deliver a two-minute self-introduction covering education, skills and career interest, and note three points for improvement.

Demonstrate workplace communication: greeting a customer, active listening, apologising for a delay and escalating a complaint, using polite and professional language.

Revise all eight domains using a self-made 40-question checklist, marking weak areas and re-reading only those notes.