Employability Skills and Entrepreneurship
What the domain covers
Employability Skills and Entrepreneurship tests workplace communication, customer care, resume and interview basics, and the business side of running a small plumbing service.
Core rules
- Confirm the customer's complaint, the scope, the price and the time in writing or a clear message before work starts.
- Use plain language, protect the customer's property, keep appointments, and explain what will be shut off and for how long.
- A quotation should list materials, labour, transport, exclusions and taxes; an invoice should record date, work, quantity, rate and total.
- Keep simple records of purchases, payments and warranties. Register the business as required and follow safety and tax rules.
- Price for overheads and profit, not only for materials. Underpricing wins one job but loses the business.
Worked example
A customer asks for a wash-basin tap replacement. Materials cost ₹450, labour ₹300, transport ₹50, so direct cost is ₹800. Add 10% overhead = ₹80, giving ₹880. Add 15% profit = ₹132, giving ₹1,012. Quote ₹1,012 plus applicable taxes, with the tap model and warranty stated. The reasoning is that overhead and profit are calculated on cost, not added as vague rounding.
Traps that cost marks
Accepting a verbal scope with no price, forgetting transport or overhead, issuing no invoice, promising a completion time without checking parts, and ignoring licence, tax or safety requirements.