WBBSE Madhyamik Tourism & Hospitality (Vocational) study plan

Define tourism, tourist, excursionist, and hospitality in your own words and write a one-line distinction for each

Classify the four main tourism types (domestic, inbound, outbound, internal) with one West Bengal or Indian example for each

List and explain the five components of the tourism industry (attraction, accessibility, accommodation, amenities, ancillary services) with examples

Draw the tourism system chain from origin to destination and label each link

Identify three positive and three negative economic, social, and environmental impacts of tourism in a table

Locate on an outline map of India ten major tourist destinations and write the state and one signature attraction for each

Classify tourism products into natural, man-made, cultural, and event-based categories with three examples per category

Describe five West Bengal destinations (for example Darjeeling, Sundarbans, Digha, Shantiniketan, Bishnupur) with their key attractions and best season to visit

Compare heritage, pilgrimage, wildlife, and adventure tourism products by target visitor and typical duration

Draft a two-day itinerary for a destination of your choice with timings, travel time, and cost estimate

Build a four-day Golden Triangle style or West Bengal circuit itinerary that balances travel time, sightseeing, and rest

Compute the costing of that itinerary: transport, accommodation, meals, guide fees, and a 15 percent margin

Distinguish the roles of a travel agency and a tour operator with three concrete differences

Explain the functions of a tour operator: product planning, negotiation, costing, marketing, and tour management

List the documents a tour operator issues (voucher, itinerary, invoice, ticket) and state the purpose of each

Describe the front office cycle from reservation to check-out and name the department involved at each step

Explain five front office records (reservation register, guest ledger, arrival and departure register, occupancy report, key control) and their purpose

Classify room types (single, double, twin, suite) and meal plans (EP, CP, MAP, AP) with the inclusions of each

Calculate occupancy percentage and average room rate from sample figures

Handle a simulated guest complaint about a delayed room and write the correct response steps

Name the kitchen brigades and state the duty of each position from executive chef to commis

Explain the main cooking methods (boiling, steaming, frying, baking, grilling) with one suitable dish each

Identify the parts of a standard table layout and the correct sequence of service from greeting to bill presentation

Distinguish table d'hote from a la carte menus and give one example of each

Demonstrate correct holding of cutlery, carrying a tray, and laying a cover, describing each step in writing

List the steps in handling a client enquiry from first contact to booking confirmation

Draft three professional emails: an enquiry reply, a quotation, and a booking confirmation

Practise active listening and paraphrasing in three short role-play dialogues with a family, a business traveller, and a foreign tourist

Explain how to handle an angry customer using a named step-by-step method such as listening, apologising, solving, and following up

Identify barriers to communication (language, noise, jargon) and one remedy for each

Map five tourism career paths (front office, housekeeping, food and beverage, guiding, tour operations) to required qualifications and entry roles

Draft a one-page CV and a cover letter for a trainee front office assistant post

List the licences, registrations, and basic capital needs for starting a small tour or homestay business

Prepare answers to five common interview questions for a hospitality entry role

Identify three government or institutional support schemes relevant to tourism entrepreneurship in West Bengal

Assemble the project file with the itinerary, costing, front office forms, and menu prepared in earlier weeks

Rehearse a five-minute viva presentation covering the project aim, method, findings, and limitations

Answer twenty rapid-fire revision questions across all eight domains and log the errors

Revise the glossary and diagram from week one against the full syllabus and correct any gaps

Practise a mock viva with a family member or peer and record the feedback