WBCHSE HS Vocational Organised Retailing study plan

Distinguish organised retailing from unorganised retailing by writing five point-by-point contrasts (pricing, billing, assortment, employment, customer data) with one local example each

Classify at least eight retail formats - hypermarket, supermarket, department store, convenience store, specialty store, discount store, category killer, e-commerce - by size, assortment width and depth, pricing policy and typical location

Sketch and label the three core layouts (grid, free-flow, racetrack/loop) and state one product category and one shopper behaviour that fits each

Sequence a complete store transaction from entry to exit and mark where the POS counter, stockroom and service desk touch the customer

List the sections of a store (receiving, backroom, sales floor, billing, customer service) and describe the flow of goods between them

Write out the stages of the selling process (approach, probing, presentation, demonstration, objection handling, close, follow-up) with one sample sentence for each stage

Compose ten open-ended and ten closed probing questions a salesperson could ask in an apparel and an electronics store

Prepare responses to ten common objections across price, quality, fit, timing and comparison-shopping, using the acknowledge–clarify–answer–confirm structure

Draft a three-step complaint-handling response for a damaged-goods and a late-delivery case, naming the escalation point in each

Identify five service touchpoints in a store visit and write what 'good' and 'poor' look like at each

Explain assortment breadth and depth and build a 12-SKU assortment grid for one category, marking core, seasonal and filler items

Compute initial markup, maintained markup and markdown percentage for five worked pricing examples with a calculator, showing each step

Draw a planogram for a 4-shelf fixture placing 12 SKUs using eye-level, reach and margin rules, and justify each placement in one line

Design a festival window display concept specifying theme, colour palette, props, signage copy and lighting, and note the safety rules followed

Apply a 10-point visual merchandising audit checklist to one real store and score it, noting three improvement actions

Solve ten timed mixed scenarios that combine selling technique and merchandising decisions, in 40 minutes without notes

Rework every wrong answer from week 2 and week 3 practice into a corrected one-line rule

Adapt a single sales pitch for three customer types (price-focused, quality-focused, time-pressed) and state which merchandising cue each responds to

Deliver a full mock sales interaction end to end, from approach to close to follow-up, in under 8 minutes

Define reorder level, lead time, safety stock and EOQ, and calculate reorder level and EOQ for four given numerical examples

Compare FIFO and LIFO with a six-transaction stock card, showing closing stock value under both methods

Describe the receiving-to-shelving cycle including GRN, bin card, stock verification and shrinkage recording, listing the document raised at each step

Perform five cash-handling exercises: opening float, tender, change, cash-vs-card reconciliation and day-end summary, with each total checked

Operate the POS sequence for a return, a discount and a split payment, and list two fraud-prevention checks at the counter

Write a one-page CV and a covering message targeted at a retail sales associate vacancy, listing relevant skills and one quantified achievement

Answer eight common interview questions in writing and rehearse five aloud, including 'why retail' and 'handle an angry customer'

Demonstrate active listening and paraphrasing in three scripted customer dialogues, marking where empathy statements are used

List the grooming, posture, tone and telephone etiquette standards expected on a retail sales floor and self-assess against them

Explain how to give and receive feedback using a two-part structure, with one retail example each

Identify fire, electrical, crowd and slip hazards on a sketched sales floor and mark the location of extinguishers, exits and assembly point

Describe the emergency response steps for fire, medical and evacuation scenarios in the correct order, naming who does what

List the main sources of retail shrinkage (shoplifting, employee theft, vendor fraud, administrative error) and one control measure against each

Outline the legal and safety duties of a retailer towards staff and customers in simple terms, including storage and lifting practice

Draft a one-page business idea for a small retail venture stating the format, target customer, location logic, startup cost heads and first-year revenue estimate

Sit two full-length timed mock papers covering all nine domains and record the score of each

Rank your five weakest sub-topics from the mocks and re-study each using the week notes that covered it

Recite from memory the key formulas (markup, markdown, reorder level, EOQ, stock turn) and the layout, format and service-process lists

Rehearse the sales role-play and the interview answers once more for fluency and timing