ARM (IREM) case studies
ARM · Put your knowledge to work in context.
The Accredited Residential Manager (ARM) is a professional credential offered by the Institute of Real Estate Management (IREM) for people who manage residential real estate - typically apartment communities, multifamily portfolios, and other residential rental property. It sits alongside IREM's other credentials, such as the CPM for property managers working across asset classes and the ACoM for commercial managers, and it signals that the holder has demonstrated competence in the day-to-day operation of residential property rather than commercial or mixed portfolios. The ARM case studies are 5 cases and about 4,773 words.
1The Owner's Virtual-Office Directive at Maple Ridge
Maple Ridge is a 186-unit garden-style community built in 1988. Staffing is one community manager, one assistant manager, and two leasing consultants; the office is open 9-6 on weekdays and 10-2 on Saturday.
993 words, about 5 min2Riverbend: Concessions vs. Closing Ratio
Riverbend is a 240-unit property at 88% occupancy - 29 vacant units - averaging 48 days vacant per unit at 1,450 rent. It sees about 95 visits a month and closes 12%, against a 20% portfolio benchmark.
958 words, about 5 min3Summit Park: Reforecasting Mid-Year and Funding a Roof
Summit Park is 150 units averaging 1,450 rent. Eight months into the fiscal year, rental revenue is 63,400 under budget, bad debt is 9,800 against 3,000 budgeted, turnover make-ready is 22,000 over, insurance is 6,500 over, and payroll is 11,000 under because the porter position has been vacant since March.
945 words, about 5 min4Elm Court: Boiler Failure, an Uninsured Contractor, and a Health Complaint
Elm Court is a 96-unit, three-story property built in 1974 with a central boiler supplying domestic hot water. On a Friday afternoon the boiler's relief valve fails, sending water through the second-floor corridor and into six units; three are uninhabitable.
942 words, about 5 min5Northgate: Performance vs. Fair Housing, and Two Conflicts
Northgate is 220 units. Your leasing consultant has the highest closing ratio on the team (34% against a 21% team average) but has been late nine times in 60 days and twice missed a scheduled Saturday.
935 words, about 5 min