ISO 41001 LA flashcards
ISO 41001 LA · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Facility management definition
- Integration of people, place and process within the built environment to improve quality of life and productivity of the core business, per ISO 41011 vocabulary.
- Built environment
- The human-made surroundings including buildings, infrastructure and supporting services where facility management is applied to support the organization's core business.
- Demand organization
- The entity that requires and specifies facility management services to support its core business, defining requirements and expectations for the FM organization.
- FM system scope
- The documented boundaries of the facility management system, covering facilities, services, locations and stakeholders to which ISO 41001 requirements apply.
- PDCA cycle
- Plan-Do-Check-Act methodology underlying ISO 41001, structuring planning, support and operation, performance evaluation, and improvement of the FM system.
- Process approach in FM
- Managing facility management activities as interrelated processes with defined inputs, outputs, controls and performance measures to achieve intended results consistently.
- Value creation in FM
- The principle that facility management should deliver measurable value to the organization by aligning services with strategic objectives and stakeholder needs.
- Context of the organization
- Clause 4 requirement to determine external and internal issues, interested parties and their relevant requirements, and to define the FMS scope.
- FM policy
- Clause 5 requirement for top management to establish a policy appropriate to the organization's purpose, including commitments to satisfy requirements and continual improvement.
- FM objectives
- Clause 6 requirement for measurable objectives at relevant functions and levels, consistent with the FM policy and considering applicable requirements and risks.
- Risks and opportunities
- Clause 6 requirement to determine and address risks and opportunities that could affect the FMS and its ability to achieve intended outcomes.
- Competence requirement
- Clause 7 requirement to determine necessary competence, ensure persons are competent, and retain documented evidence of education, training or experience.
- Operational planning and control
- Clause 8 requirement to plan, implement and control FM processes, including outsourced processes, by establishing criteria and controlling them per those criteria.
- Performance evaluation
- Clause 9 requirement to monitor, measure, analyse and evaluate FM performance, conduct internal audits and management review at planned intervals.
- Management review inputs
- Clause 9 inputs include audit results, customer feedback, performance against objectives, nonconformities, corrective actions, risks and improvement opportunities.
- Documented information control
- Clause 7 requirement to control creation, updating, distribution, access, retrieval, retention and disposition of documented information needed by the FMS.
- Nonconformity and corrective action
- Clause 10 requirement to react to nonconformities, evaluate causes, implement corrective action, review effectiveness and update risks where necessary.
- Audit definition
- Systematic, independent and documented process for obtaining objective evidence and evaluating it objectively against audit criteria to determine conformity.
- Audit criteria
- The set of requirements used as a reference against which objective evidence is compared, such as ISO 41001, FMS documentation, contracts and legal requirements.
- Objective evidence
- Verifiable data, records, statements of fact or other information that supports the existence or truth of something being audited.
- Audit principles
- Integrity, fair presentation, due professional care, confidentiality, independence, evidence-based approach and risk-based approach govern professional auditing conduct.
- Audit programme
- Arrangements for a set of one or more audits planned for a specific time frame, directed at achieving a specific purpose.
- Auditor competence
- Combination of education, training, experience, audit skills and discipline knowledge enabling an auditor to perform audits effectively and consistently.
- Major nonconformity
- A nonconformity that affects the capability of the management system to achieve intended results, or a significant failure to meet a requirement.
- Audit objectives
- The purpose of an audit, such as determining conformity, evaluating effectiveness or identifying improvement opportunities, defined by the client or programme manager.
- Audit scope
- The extent and boundaries of an audit, including facilities, processes, sites, organizational units and time period covered by the audit.
- Audit plan
- Description of activities and arrangements for an audit, including dates, locations, auditees, time allocations and audit team roles.
- Document review
- Pre-audit examination of the FM policy, scope, risk register, objectives, procedures and prior findings to focus audit effort and sampling.
- Risk-based audit planning
- Allocating audit time and attention according to the significance of processes, risks and prior nonconformities, rather than equal coverage of all clauses.
- Opening meeting
- Meeting at the start of an audit to confirm scope, criteria, plan, roles, communication, confidentiality and audit methods with the auditee.
- Audit evidence collection
- Gathering verifiable information through interviews, observation of FM operations and record review, then comparing it against audit criteria.
- Closing meeting
- Meeting at the end of an audit to present findings, conclusions and the audit report, and to agree corrective action timelines and follow-up.