ISO 41001 LI flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

Facility management function

The organizational function integrating people, place, and process within the built environment to improve quality of life and the productivity of the core business.

Harmonized Structure

The common clause framework used by ISO management system standards, running from context through improvement, which lets ISO 41001 align with quality, environment, and safety systems.

ISO 41011

The standard providing the vocabulary and definitions used in facility management, referenced by ISO 41001 so terms are interpreted consistently across organizations and contracts.

ISO 41012

Guidance standard on strategic sourcing and development of facility management agreements, supporting the commercial and contractual side that ISO 41001 does not prescribe.

PDCA cycle

Plan-Do-Check-Act logic mapping to clauses 4-6, 7-8, 9, and 10 respectively, used to structure and continually improve the facility management system.

Scope neutrality

ISO 41001 applies to any organization regardless of size, sector, or delivery model, including in-house teams, outsourced providers, and mixed arrangements.

Core business support

The principle that facility management performance is judged by how well it enables the organization's primary mission, not merely by asset condition.

Context of the organization

Clause 4 requirement to determine external and internal issues relevant to purpose and strategic direction that affect the facility management system's intended outcomes.

Interested parties

Clause 4.2 entities relevant to the FM system, such as occupants, owners, regulators, and providers, whose requirements must be determined and considered.

FM system scope

Documented statement of boundaries and applicability of the facility management system, with justification for any clause requirement judged not applicable.

Gap analysis

Structured comparison of existing FM practice, records, and controls against each ISO 41001 clause, producing prioritized actions before implementation begins.

Steering committee

Cross-functional governance group that sponsors the implementation, allocates resources, resolves escalations, and monitors progress toward certification readiness.

Process approach

Clause 4.4 requirement to define FM processes with inputs, outputs, sequence, interaction, and criteria so the system operates as an interconnected whole.

Implementation roadmap

Sequenced plan covering scope, risks, objectives, documentation, operational control, internal audit, and management review, with owners and target dates.

Leadership commitment

Clause 5.1 requirement that top management be accountable for the FM system's effectiveness, integrating it into business processes rather than delegating it.

FM policy

Top management statement of FM intent and direction, providing a framework for objectives and commitment to satisfy applicable requirements and improve continually.

Measurable objectives

Clause 6.2 targets consistent with the FM policy, measurable where practicable, monitored, communicated, and supported by plans stating who and when.

Organizational knowledge

Clause 7.1.6 requirement to retain knowledge needed for FM processes and to acquire it when needs and trends change.

Documented information control

Clause 7.5 rules for creating, approving, distributing, protecting, retaining, and disposing of FM documents and records so they remain available and legible.

Operational control

Clause 8.1 requirement to establish criteria for FM processes and implement control of them, including outsourced processes, consistent with planned arrangements.

Emergency preparedness

Clause 8.2 requirement to identify potential emergencies, plan and test responses, and evaluate and revise plans after tests or real incidents.

Competence evidence

Records of education, training, skills, or experience demonstrating that personnel whose work affects FM performance are competent for their assigned tasks.

Outsourced FM accountability

The principle that external providers must be controlled under clause 8.4 while the organization retains responsibility for conformity of the FM system.

Performance monitoring

Clause 9.1 activity of determining what to measure, the methods, timing, and analysis, with retained evidence of results for FM processes.

Internal audit programme

Clause 9.2 planned audits scheduled by process importance, changes, and prior results, performed objectively by auditors not auditing their own work.

Management review inputs

Clause 9.3 agenda items including audit results, nonconformities, monitoring results, stakeholder feedback, risks, and resource adequacy, feeding improvement decisions.

Corrective action

Clause 10.2 process of reacting to a nonconformity, evaluating causes, implementing action, reviewing effectiveness, and updating risks where needed.

Continual improvement

Clause 10.3 ongoing enhancement of FM performance, driven by analysis and evaluation of monitoring data, trends, and review outputs rather than isolated fixes.

Stage 1 audit

Readiness assessment verifying documentation, scope, completed internal audit and management review, and whether Stage 2 certification audit can proceed.

Stage 2 audit

On-site certification audit sampling processes and records to verify implementation and effectiveness, resulting in conformity findings and nonconformities.

Major nonconformity

A finding affecting the system's ability to achieve intended results or a significant requirement failure, normally requiring correction and verification before certification.

Surveillance audit

Periodic post-certification audit, typically annual, verifying continued conformity and sampling a subset of clauses, processes, and sites within scope.