ITIL 4 Deployment Management case studies

The ITIL 4 Practice Manager: Deployment Management credential is one of the ITIL 4 practice-level certifications published by PeopleCert, aimed at practitioners who plan, schedule and perform the movement of new or changed products, services and components into live environments. It suits release managers, deployment and environment engineers, change and service transition specialists, and anyone who coordinates technical deployment activity with release, change enablement and service validation work. Candidates typically already hold ITIL 4 Foundation and want to demonstrate applied competence in one practice rather than broad framework awareness. Exam content is organised around five areas: deployment management concepts and scope; the processes and activities that move components into live use; roles, competencies and organisational structures; information, technology, partners and suppliers; and value streams, metrics and continual improvement. The ITIL 4 Deployment Management case studies are 5 cases and about 4,220 words.