ITIL Foundation V5 study plan

State all seven guiding principles from memory and explain in your own words what each one recommends

For each principle, write two workplace examples of applying it and one example of misapplying it

Distinguish the guiding principles from the four dimensions and from the service value chain so you do not confuse the three frameworks

Explain how the principles interact when two of them appear to pull in opposite directions, using a short written scenario

Apply each guiding principle to a realistic service scenario and justify which principle dominates the decision

Define continual improvement in ITIL terms and describe how it runs as an ongoing activity rather than a one-off project

Outline the steps of a continual improvement model or approach and explain what happens at each step

Identify at least three metrics or indicators you would use to show whether an improvement actually worked

Define service, product, and service offering and explain how the three relate

Explain value co-creation and describe the roles of service provider and service consumer in producing value

Describe the service relationship model, including service provision, service consumption, and service relationship management

Distinguish outputs from outcomes and give two examples where a technically correct output failed to deliver the intended outcome

Explain utility and warranty and use both to judge whether an offering is fit for purpose and fit for use

Name all four dimensions of service management and describe what each one covers

Explain why all four dimensions must be considered together and what fails when one is neglected

Map external factors such as regulation, competition, and technology to the relevant dimension

Describe the role of value streams and processes within the dimensions and how they connect to the service value chain

List the components of the service value system and explain how they fit together

Describe all six value chain activities and state the inputs and outputs that link them in sequence

Trace one end-to-end service from demand to value through the value chain, naming which activity handles each step

Explain how practices, governance, and continual improvement support the value chain rather than sitting beside it

Explain the purpose of the service value system's governance component and how it directs the value chain

Distinguish practices from processes and from value chain activities

Group the ITIL practices into management, service management, and technical categories and name the practices in each

Select three practices and describe how each contributes to the value chain

Describe the purpose and key activities of the incident management, problem management, and service request management practices

Explain the purpose and main steps of change enablement and how it balances speed with risk

Describe the purpose of service desk, service level management, and supplier management and how they interact

Compare at least four practices on inputs, outputs, and the roles involved

Answer practice-based scenario questions and justify your chosen practice by its purpose

Review every domain against the exam weighting and re-read only the weakest areas

Complete at least two full-length timed practice sets and record your score per domain

Re-explain the seven guiding principles, four dimensions, six value chain activities, and the service value system from memory without notes

Correct every practice question you got wrong by writing the reason the right answer is right

Confirm your exam logistics such as format, duration, and question style from the official source