ITIL 4 HVIT case studies
ITIL 4 HVIT · Put your knowledge to work in context.
ITIL 4 High-Velocity IT (HVIT) is a specialist-level qualification in the ITIL 4 certification family, aimed at practitioners who work in fast-moving digital environments where products change frequently, delivery cycles are short, and technical and non-technical roles collaborate closely. It suits service management professionals, DevOps and platform engineers, product owners, delivery leads and architects who need to co-create value quickly while keeping services resilient and usable. The ITIL 4 HVIT case studies are 5 cases and about 2,345 words.
1Northbridge Freight: doubling deployment frequency without adding people
Northbridge Freight runs a 1,200-person logistics business on a customer portal and driver app built by a 90-person IT group. After a digital-native competitor began releasing weekly, the board mandated that deployment frequency double within two quarters with no extra headcount.
451 words, about 2 min2Aurora Health: a hidden data leak and a postmortem process that punishes honesty
Aurora Health's patient app has 40,000 active users. An engineer discovered that a third-party analytics SDK bundled in the last release was sending medication reminder text, including drug names, to an external endpoint.
590 words, about 3 min3Vertex Pay: an exhausted error budget and a CTO who says SLOs are an SRE matter
Vertex Pay's payment API carries an SLO of 99.95% availability over a rolling 30-day window, which allows about 21.6 minutes of unavailability. By day 18 of the current window, two incidents have consumed 38 minutes.
438 words, about 2 min4Meridian Insurance: 68 days for a claim and a nine-month funding gate
Meridian Insurance's claims app is delivered by five teams working in sequence: intake, adjudication, fraud checks, payments and release. A recent value stream map of one claim type showed 68 days from submission to settlement, with about 26 hours of actual work.
440 words, about 2 min5Helios Retail: high deployment frequency, rising failure rate
Helios Retail moved to continuous delivery eight months ago. Deployment frequency is now 40 per week, but change failure rate rose from 8% to 19% and mean time to restore is three hours.
426 words, about 2 min