ITIL 4 MP study guide

ITIL 4 MP · Work through your exam, one topic at a time.

The ITIL 4 Managing Professional (ITIL 4 MP) designation sits at the practitioner tier of the ITIL 4 certification scheme published by PeopleCert, which describes ITIL as a way to "Build practical capability to manage digital products and services with clarity and confidence." Rather than a single test, the designation is earned by completing four specialist modules that together span the operational, customer-facing and strategic sides of digital service management. Candidates are typically service management practitioners, team leads, product owners, release and support managers, and consultants who already hold ITIL 4 Foundation and want to move from theory into day-to-day practice across the value streams their organisations run. The ITIL 4 MP study guide has 4 sections and about 1,221 words.

Create, Deliver and Support: value streams and the core practices

Create, Deliver and Support is about flow: how demand moves through a value stream and becomes value for a consumer. Know that a value stream is not the same thing as a process - it is end-to-end, crosses practices and teams, and is examined with value stream mapping (find constraints, waste and handoffs).

322 words, about 2 min 02

Drive Stakeholder Value: the customer journey and stakeholder engagement

Drive Stakeholder Value follows value as it is co-created with customers and other stakeholders. Learn the journey stages - explore, engage, offer, agree, onboard, co-create, realize - and be able to say which practices matter at each: marketing and demand shaping early; service level management and supplier management around agreement; onboarding and user enablement in the middle; relationship management and feedback at the end.

292 words, about 1 min 03

High-velocity IT: speed, resilience and digital product thinking

High-velocity IT concerns organizations that operate fast and stay resilient in a volatile, uncertain, complex and ambiguous (VUCA) environment. The guidance blends Lean, Agile, DevOps, resilience engineering and Lean-startup thinking.

288 words, about 1 min 04

Direct, Plan and Improve: direction, prioritization and continual improvement

Direct, Plan and Improve is the strategy-and-governance module: how an organization sets direction, plans how to get there, and improves continuously. Learn the verbs separately.

319 words, about 2 min