ITIL 4 Problem Mgmt case studies

The ITIL 4 Practitioner: Problem Management certification is one of the ITIL 4 practice-level qualifications published by PeopleCert. It is aimed at IT practitioners who identify, analyse and resolve problems - the underlying causes of incidents - and who want to work credibly within an ITIL 4 service management environment. Typical candidates include problem managers and problem analysts, incident and service desk staff moving into problem work, technical specialists who lead root cause investigations, and service management consultants or managers who need to govern the practice. The exam assesses whether you can apply the practice's concepts and principles in context, run its processes and activities, understand the roles and organizational structures that make the practice work, and select appropriate tools, methods and techniques such as root cause analysis and workarounds. The ITIL 4 Problem Mgmt case studies are 5 cases and about 2,598 words.