ITIL 4 Practitioner: Relationship Management study guide

The ITIL 4 Practitioner: Relationship Management credential is one of the ITIL 4 practice-level certifications published by PeopleCert, the owner of the ITIL framework. It sits above ITIL 4 Foundation and focuses on a single practice: how an organization builds, maintains and continually improves the relationships it depends on - with customers, users, sponsors, suppliers and other stakeholders - so that value co-creation actually works rather than being assumed. It is aimed at practitioners who already hold ITIL 4 Foundation and who work in service management, customer experience, account or supplier management, service level management, or any role where stakeholder trust and expectation-setting decide whether services succeed. Candidates typically include service owners and service level managers, relationship and account managers, supplier and vendor managers, customer experience leads, and consultants or improvement specialists supporting relationship-focused work. The ITIL 4 Practitioner: Relationship Management study guide has 4 sections and about 1,414 words.