ITIL 4 SCM study plan

Map the six activities of the service value chain (plan, improve, engage, design and transition, obtain/build, deliver and support) and explain how each activity connects to the others in a value stream

Define a value stream and distinguish it from a process, a practice, and the service value system, writing one sentence per term in your own words

Draw an end-to-end value stream for a simple service you know well (for example, password reset or laptop provisioning), labeling each step with the value chain activity it belongs to

Identify at least five inputs, five outputs, and three constraints that shape a value stream design

Explain how the three key components of a value stream (inputs, outputs, and the activities that transform them) determine the shape of a plan-and-build effort

Describe how demand enters the system and how it is qualified before work is planned, using concrete examples of unqualified versus qualified demand

Compare a value stream designed for a new service build against one designed for ongoing support, noting where design and transition and deliver and support dominate

List at least four common failure points in a value stream (handoff delays, unclear ownership, missing feedback loops) and propose a control for each

Sequence the stages of creating a service from initial concept through design, build, transition, and live operation, naming the key decisions and exit criteria at each stage

Describe how a service moves from design into transition and what must be validated before it is released into live support

Explain how support activities feed improvements back into the design and build stages, and identify the feedback artifacts that make this work

Draft acceptance criteria for a new or changed service that a transition team could actually test against

Explain how information and technology enable each value chain activity, giving one concrete tool or data flow example per activity

Identify the risks of over-automating a value stream before it is understood, and describe when manual steps should be retained deliberately

Describe how workflow tools, knowledge bases, and monitoring data support delivery and support without becoming a substitute for process design

Evaluate one real tool in your environment against the needs of a specific value stream step and state whether it helps or hinders flow

Distinguish a practice from a process and a value stream, and explain how practices are combined and configured rather than followed rigidly

Explain the purpose and key contributions of the practices most central to create, deliver and support, including service design, service desk, incident management, problem management, change enablement, and service request management

For each of those practices, state which value chain activities it most strongly supports and where it provides feedback into improvement

Identify at least three practices outside the core delivery set and explain how they still contribute to the service value system

Explain how people, teams, and roles are organized to support value streams, including the difference between a team's responsibilities and an individual's accountabilities

Describe how competence, capacity, and culture affect the ability of the service value system to deliver, and identify one symptom of each when it is lacking

Explain how suppliers and partners are planned and managed as part of the resource picture, and what changes when a dependency is external

Connect resource planning to the plan activity of the value chain and to the improve activity, showing where resource decisions get revisited

Explain how value is defined, measured, and demonstrated for a service, and distinguish outputs from outcomes in at least three concrete examples

Describe how the improve activity uses measurement to drive continual improvement, and identify the data a value stream should capture to prove it is improving

Review your practice matrix from week 5 and revise any judgments you now consider wrong, documenting why

Identify the resource constraints most likely to limit improvement in your own environment and propose one realistic mitigation per constraint

Integrate the value stream, practices, technology, and resource views into a single end-to-end narrative for one service

Re-derive your week 1 value stream diagram and correct any steps you now believe were mislabeled or missing

Answer timed practice questions across all six domains, then review every wrong answer to identify the underlying concept gap rather than the fact missed

Summarize the five weakest concepts you found and state the specific correction for each