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Jamaica PSRA Guard Exam study materials
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Jamaica PSRA Guard Exam practice questions

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Question 1Basic Training (minimum 80 hours)

Under Jamaica's Private Security Regulation Authority framework, a person must hold which credential before being lawfully employed as a security guard?

  1. A valid PSRA-issued security guard licence Correct answer.
  2. A Jamaica Defence Force discharge certificate
  3. A Jamaica Constabulary Force reserve badge
  4. A general work permit from the Ministry of Labour

Explanation

The PSRA is the statutory body that registers and licenses private security operations and individual guards in Jamaica. A guard must be licensed by the Authority before performing security duties for a licensed operator. Other credentials do not substitute for PSRA licensing.

Question 2Basic Training (minimum 80 hours)

The minimum training requirement for entry-level security guards in Jamaica is best described as:

  1. A minimum of 8 hours of basic training
  2. A minimum of 240 hours of basic training
  3. A minimum of 80 hours of basic training Correct answer.
  4. No minimum hours, since training is optional

Explanation

Basic training for guards is set at a minimum of 80 hours, covering the core competencies expected of a licensed guard. This baseline ensures guards understand law, conduct, and operational duties before deployment. Shorter or absent training does not meet the standard.

Question 3Basic Training (minimum 80 hours)

A guard is posted at a warehouse gate. Which action best reflects the principle of lawful authority when a visitor refuses to submit to a search?

  1. Deny entry and contact the supervisor, since consent-based search is a condition of entry Correct answer.
  2. Confiscate the visitor's identification until police arrive
  3. Threaten arrest for trespass to force compliance
  4. Physically restrain the visitor and conduct the search anyway

Explanation

A private guard's search power generally rests on consent or contractual conditions of entry, not on police powers. Where consent is refused, the lawful response is to deny entry and escalate to a supervisor. Forceful search, confiscation, or threats exceed the guard's authority.

Question 4Basic Training (minimum 80 hours)

During a patrol, a guard observes a person climbing through a window into a closed shop at night. What is the most appropriate immediate action?

  1. Shout at the intruder and chase him into the building
  2. Wait until morning to report the matter to the owner
  3. Observe from safety, note the description, and alert police and the control room Correct answer.
  4. Enter the building alone to confront the intruder

Explanation

Guards are observers and reporters first; personal safety and accurate information take priority over confrontation. Alerting police and control while noting descriptions supports a lawful response. Entering alone or chasing into an unknown building creates serious risk.

Question 5Basic Training (minimum 80 hours)

Which statement correctly describes the guard's role in relation to arrest in Jamaica?

  1. A guard may arrest only within the limited citizen's powers available to any private person Correct answer.
  2. A guard holds full police powers of arrest while on duty
  3. A guard may detain suspects indefinitely pending investigation
  4. A guard may arrest anyone who disobeys a verbal instruction

Explanation

Private guards do not possess police powers; they rely on the same citizen's powers of arrest available to members of the public. Those powers are narrow and tied to specific circumstances such as offences committed in the guard's presence. Disobedience of an instruction or indefinite detention is not lawful grounds.

Question 6Basic Training (minimum 80 hours)

A guard is asked to write an incident report after a minor altercation at an event. Which practice best supports the report's evidential value?

  1. Record facts, times, and exact words observed, avoiding opinion and speculation Correct answer.
  2. Include personal views about the character of those involved
  3. Leave out details that might make the guard look indecisive
  4. Summarise only the conclusion so the report stays short

Explanation

Incident reports serve as contemporaneous records and may later be relied on in disciplinary or court proceedings. Objective facts, accurate times, and direct quotations preserve evidential weight. Opinions, character judgments, and selective omission weaken credibility.

Question 7Basic Training (minimum 80 hours)

In the context of Jamaican private security operations, the primary purpose of an access control register at a site entrance is to:

  1. Replace the need for guard patrols
  2. Provide a place to note guard complaints
  3. Serve as a staff attendance record for payroll
  4. Create an accurate record of who enters and leaves, and when Correct answer.

Explanation

An access control register documents identities, times, and purposes of entry and exit, supporting accountability and later investigation. It complements rather than replaces patrols and other duties. Payroll attendance and guard grievances are separate administrative matters.

Question 8Basic Training (minimum 80 hours)

A guard notices smoke coming from a locked storage room. After raising the alarm and calling the fire service, what should the guard do next?

  1. Turn off all lighting in the building to reduce visibility of the smoke
  2. Follow the site's emergency plan, assist evacuation, and keep access routes clear for responders Correct answer.
  3. Break down the door and attempt to fight the fire alone
  4. Continue the normal patrol route as if nothing happened

Explanation

Emergency plans set out evacuation, assembly, and access duties that guards are trained to perform. Supporting evacuation and clearing routes helps responders and protects life. Entering a smoke-filled room alone or ignoring the hazard endangers everyone.

Question 9Basic Training (minimum 80 hours)

Which behaviour by a guard is most clearly a breach of professional ethics?

  1. Refusing a gift of food from a visitor and logging the offer
  2. Accepting money from a driver to overlook an unauthorised delivery Correct answer.
  3. Reporting a colleague's lateness to the supervisor
  4. Asking a supervisor to clarify an unclear post order

Explanation

Accepting payment to ignore a breach is corruption and a fundamental betrayal of the guard's duty to the client. Reporting misconduct, declining gifts, and seeking clarification are all proper professional conduct. Ethics require impartiality and honesty in every decision.

Question 10Basic Training (minimum 80 hours)

A guard is directed by a client manager to perform a task that conflicts with the guard's written post orders. What is the most professional course of action?

  1. Abandon the post until the conflict is resolved
  2. Obey the client manager immediately and ignore the post orders
  3. Follow the written post orders and refer the conflict to the guard's own supervisor Correct answer.
  4. Refuse all future instructions from the client manager

Explanation

Post orders define the guard's duties and the guard is accountable to the employing security company. Where a client's instruction conflicts, the guard should follow the orders and escalate through the chain of command. Abandoning the post or blanket refusal is unprofessional.

Question 11Basic Training (minimum 80 hours)

When giving evidence in court about an incident the guard witnessed, which approach is correct?

  1. Use technical legal terms to sound authoritative
  2. Estimate details confidently to appear competent
  3. State only what was personally seen or heard, and admit when something is not remembered Correct answer.
  4. Repeat what other guards said as if personally observed

Explanation

A witness may testify to facts personally perceived and must be honest about gaps in memory. Presenting hearsay as first-hand observation or guessing undermines credibility and may mislead the court. Clarity and honesty matter far more than impressive vocabulary.

Question 12Basic Training (minimum 80 hours)

Which of the following best describes the guard's duty regarding confidentiality of client information?

  1. Client information becomes public once the guard's shift ends
  2. Client information may be sold to interested parties for extra income
  3. Client information may be shared freely with friends as long as it seems harmless
  4. Client information should be disclosed only to those with a legitimate need to know Correct answer.

Explanation

Guards routinely handle sensitive information such as schedules, access codes, and personal details. Confidentiality requires limiting disclosure to those with a legitimate operational need. Sharing, selling, or treating information as public after a shift are all breaches.

Question 13Basic Training (minimum 80 hours)

A guard at a crowded venue sees two patrons arguing aggressively. Which combination of actions best reflects sound conflict management?

  1. Keep a safe distance, use calm verbal de-escalation, and call for backup before intervening physically Correct answer.
  2. Record the argument on a personal phone for evidence
  3. Ignore the argument unless a punch is thrown
  4. Step between the patrons immediately and push them apart

Explanation

De-escalation relies on distance, calm communication, and adequate support before any physical involvement. Pushing patrons or stepping between them invites injury and escalation. Personal recording raises privacy and evidential problems.

Question 14Basic Training (minimum 80 hours)

Which statement about a guard's uniform and identification is most accurate?

  1. The uniform and ID should be worn as required so the guard is clearly identifiable as licensed security Correct answer.
  2. Uniform rules apply only during daylight hours
  3. A guard may wear plain clothes on duty whenever it feels more comfortable
  4. Guards may lend their ID to a colleague who forgot theirs

Explanation

Clear identification supports accountability and public confidence in licensed security. Uniform and ID requirements apply throughout duty hours. Lending identification defeats the purpose and is a serious breach.

Question 15Basic Training (minimum 80 hours)

A guard is on night patrol and finds a fire exit propped open with a brick. What is the correct response?

  1. Close and secure the exit, then record and report the finding Correct answer.
  2. Ignore it because fire exits are the fire service's responsibility
  3. Remove the door completely to prevent further propping
  4. Leave it open in case staff need quick access

Explanation

A propped fire exit is both a security breach and a life-safety hazard. The guard should secure it, document the finding, and report it so the cause is addressed. Leaving it open or disabling the door worsens the risk.

Question 16Basic Training (minimum 80 hours)

Which of the following best explains why a guard should record the time of every patrol checkpoint visit?

  1. It provides verifiable evidence that patrols were actually carried out as scheduled Correct answer.
  2. It is only needed to calculate overtime pay
  3. It replaces the need for a supervisor to visit the site
  4. It allows the guard to skip checkpoints that seem unnecessary

Explanation

Checkpoint records create an auditable trail showing patrols occurred when required. This supports client assurance and investigation after an incident. Payroll, supervision, and skipping checkpoints are unrelated or improper uses of the record.

Question 17Basic Training (minimum 80 hours)

A guard receives a telephone call from someone claiming to be a police officer who demands the site's alarm code. What is the best response?

  1. Read out the code but ask the caller not to share it
  2. Decline to give the code and verify the caller through official channels before any disclosure Correct answer.
  3. Give a false code to mislead the caller
  4. Give the code immediately because the caller identified as police

Explanation

Sensitive codes should never be disclosed on an unverified call; impersonation is a common social-engineering tactic. Verification through known official channels protects the site. Providing a false code or relying on a promise of secrecy is unsafe.

Question 18Basic Training (minimum 80 hours)

A guard witnesses a colleague taking a client's tools from a store room and placing them in a personal bag. What is the most appropriate action?

  1. Say nothing, since it is not the guard's property
  2. Confront the colleague publicly and search the bag personally
  3. Report the observation through the proper supervisory or company channel Correct answer.
  4. Take similar items to avoid being the only one disadvantaged

Explanation

Suspected theft should be reported through established channels so it can be properly investigated. Public confrontation or personal searching risks violence and procedural error. Silence or imitation condones and compounds the misconduct.

Question 19Basic Training (minimum 80 hours)

Which of these is the clearest example of a guard applying the principle of duty of care?

  1. Warning a visitor about a wet floor and placing a sign until it is cleaned Correct answer.
  2. Directing visitors to walk across a damaged walkway to save time
  3. Removing a hazard warning sign because it looks untidy
  4. Allowing a known hazard to remain because cleaning is another department's job

Explanation

Duty of care means taking reasonable steps to prevent foreseeable harm to people on the premises. Warning and marking a wet floor is a simple, reasonable control. Ignoring hazards, directing people toward them, or removing warnings increases the risk of injury and liability.

Question 20Basic Training (minimum 80 hours)

A site's emergency evacuation plan should be tested by guards primarily because:

  1. Practice reveals gaps in routes, roles, and communication before a real emergency Correct answer.
  2. Testing allows guards to redesign the building layout
  3. Drills remove the need for written emergency procedures
  4. It is a way to fill quiet shifts with activity

Explanation

Drills and tests expose practical weaknesses such as blocked routes, unclear roles, or poor communication. Identifying these in advance saves lives during a real incident. Drills do not replace written procedures or justify structural changes.

Question 21Basic Training (minimum 80 hours)

A guard stops a vehicle at a site barrier. Which approach best balances security with courtesy?

  1. Keep the driver waiting without explanation until the shift ends
  2. Demand documents aggressively and refuse to explain the reason for the check
  3. Wave the vehicle through without checking because it looks familiar
  4. Greet the driver, clearly state the purpose of the check, verify identity, and log the entry Correct answer.

Explanation

Effective access control combines firmness with courtesy: state the purpose, verify identity, and record the entry. Aggression damages relations and invites complaints, while waving vehicles through or unexplained delay undermines security.

Question 22Basic Training (minimum 80 hours)

Which statement best describes the correct use of a notebook during a guard's shift?

  1. Notes should be made promptly, dated, and kept as a factual record that may later support a report Correct answer.
  2. Notes should record only the guard's opinions about people
  3. Notes should be destroyed after each shift to protect privacy
  4. Notes should be written from memory at the end of the month

Explanation

Prompt, dated, factual notes preserve accuracy and can later support formal reports or testimony. Delayed reconstruction from memory is unreliable. Opinion-only notes and routine destruction of records undermine evidential value.

Question 23Basic Training (minimum 80 hours)

A guard notices that a contractor has left a ladder against the perimeter wall near a dark corner of the site. Why is this a security concern that should be reported?

  1. The ladder could be used to climb the wall and defeat the perimeter control Correct answer.
  2. It means the guard is not required to patrol that corner
  3. Ladders are always prohibited on construction sites
  4. It shows the contractor has finished work early

Explanation

Items left against a perimeter can provide an intruder with a means of entry, effectively defeating the wall. Reporting and removing the ladder restores the perimeter's integrity. Ladder use is not universally prohibited, and the finding does not reduce patrol duties.

Question 24Basic Training (minimum 80 hours)

A guard is asked to sign a daily occurrence book entry written by another guard that the first guard knows to be inaccurate. What is the correct action?

  1. Decline to sign and report the inaccuracy to the supervisor Correct answer.
  2. Sign it but add a private note elsewhere that nobody will see
  3. Sign it anyway to avoid conflict with the colleague
  4. Alter the entry without telling anyone

Explanation

Signing an inaccurate record makes the guard complicit in falsification and destroys the record's integrity. The proper course is to decline and escalate the matter to a supervisor. Quiet side-notes or secret alterations do not correct the underlying problem.

Question 25Basic Training (minimum 80 hours)

A guard working a lone night shift begins to feel unwell. Which response best reflects professional responsibility?

  1. Notify the control room or supervisor promptly and follow the site's procedure for relief Correct answer.
  2. Leave the post immediately without telling anyone
  3. Continue working silently and hope the feeling passes
  4. Ask a friend who is not licensed to cover the post

Explanation

A guard who is unfit for duty must inform supervision so relief and cover can be arranged without leaving the site unprotected. Abandoning the post or using an unlicensed stand-in creates serious security and legal problems. Silence risks collapse on duty.

Question 26Basic Training (minimum 80 hours)

Under Jamaica's Private Security Regulation Authority framework, which body is responsible for licensing private security guards and regulating security companies?

  1. The Ministry of National Security
  2. The Jamaica Constabulary Force
  3. The Jamaica Defence Force
  4. The Private Security Regulation Authority Correct answer.

Explanation

The Private Security Regulation Authority (PSRA) is the statutory body established to license and regulate private security operations in Jamaica. It registers guards, issues identification, and oversees security companies. The police and army are separate state bodies with different mandates.

Question 27Basic Training (minimum 80 hours)

A guard is completing the minimum basic training required before deployment. Which statement best describes the purpose of this basic training?

  1. It replaces the need for any on-site post orders
  2. It prepares the guard with the core knowledge and skills needed to perform duties lawfully and safely Correct answer.
  3. It is optional for guards working only day shifts
  4. It guarantees promotion to supervisor after one year

Explanation

Basic training equips a guard with foundational knowledge such as law, safety, ethics, and reporting before taking up a post. It does not replace site-specific post orders, which every guard must still follow. Training is a prerequisite for all guards regardless of shift.

Question 28Basic Training (minimum 80 hours)

Which action best demonstrates that a guard understands the legal limits of a citizen's power of arrest in Jamaica?

  1. Using force to punish a person caught trespassing
  2. Holding a person for several hours to complete an internal investigation
  3. Restraining a person only where a lawful basis such as a recent offence exists, and handing them to the police promptly Correct answer.
  4. Detaining a suspected shoplifter and searching their bag without consent

Explanation

A guard, like any citizen, may only arrest where a lawful basis exists, such as a person caught committing an offence, and must hand the person to the police without undue delay. Searching a bag without consent or punishing a trespasser exceeds that authority. Prolonged private detention without police involvement is unlawful.

Question 29Basic Training (minimum 80 hours)

A guard is deployed at the gate of a residential complex. A visitor cannot produce identification and becomes impatient. What is the most professional response?

  1. Politely explain the identification requirement, offer to call the resident to confirm, and record the visit Correct answer.
  2. Threaten to call the police if the visitor does not leave immediately
  3. Allow entry because the visitor appears frustrated
  4. Refuse entry permanently and order the visitor off the property

Explanation

Access control requires verifying identity while treating visitors courteously. Explaining the rule and offering a verification alternative maintains security and good relations. Recording the visit preserves an audit trail. Dismissing or escalating unnecessarily is unprofessional.

Question 30Basic Training (minimum 80 hours)

A guard observes a person climbing over the perimeter fence at night. Which sequence of actions is most appropriate?

  1. Observe from a safe position, raise the alarm, notify police and supervisor, and record details Correct answer.
  2. Ignore the incident unless property is damaged
  3. Chase the intruder into the adjoining property
  4. Confront the intruder alone, then decide whether to report

Explanation

Guards should prioritise personal safety, observe and report rather than engage a potentially dangerous intruder alone. Raising the alarm and notifying police and the supervisor ensures a coordinated response. Accurate recording supports any later investigation.

Question 31Basic Training (minimum 80 hours)

Which of the following best describes the guard's responsibility when handling a client's keys to secure areas?

  1. Leave them in the guardhouse drawer for the next shift
  2. Give them to any contractor who asks
  3. Keep them on a personal keyring for convenience
  4. Log their issue and return, and never pass them to unauthorised persons Correct answer.

Explanation

Keys to secure areas must be controlled through a documented issue-and-return system to prevent unauthorised access. Passing keys to unauthorised persons or leaving them unsecured defeats the purpose of access control. Personal retention or casual lending creates accountability gaps.

Question 32Basic Training (minimum 80 hours)

A guard is asked to give a verbal handover at the end of a shift. Which practice makes the handover most effective?

  1. Leave a note only if an incident occurred
  2. Summarise only events the guard considers important
  3. Relay all outstanding issues, incidents, and pending tasks clearly to the incoming guard Correct answer.
  4. Rely on the incoming guard to read the occurrence book later

Explanation

An effective handover transfers all relevant information so the next guard can continue duties without gaps. Outstanding issues, incidents, and pending tasks should be communicated directly and supported by written records. Selective or minimal handovers create security gaps.

Question 33Basic Training (minimum 80 hours)

Which statement best explains why a guard should avoid using a personal mobile phone for extended periods while on duty?

  1. Prolonged distraction reduces vigilance and the ability to detect and respond to incidents Correct answer.
  2. Mobile phones interfere with site radio systems
  3. It uses the client's electricity supply
  4. Personal calls are prohibited by law for all workers

Explanation

A guard's primary duty is vigilant observation and response; prolonged phone use divides attention and can allow incidents to go unnoticed. The concern is operational effectiveness, not a universal legal ban. Site policies may restrict phone use for this reason.

Question 34Basic Training (minimum 80 hours)

A guard discovers a small fire in a waste bin during a patrol. Which action should come first?

  1. Attempt to extinguish it only after completing the patrol route
  2. Take photographs for the incident report before acting
  3. Close the door and continue the patrol without reporting
  4. Raise the alarm and ensure occupants are warned, then tackle the fire only if trained and safe to do so Correct answer.

Explanation

Life safety comes first: raising the alarm and warning occupants takes priority over property protection. A guard should only attempt to fight a small fire if trained, equipped, and it is safe to do so. Delaying to complete tasks or gather evidence endangers lives.

Question 35Basic Training (minimum 80 hours)

Which behaviour best reflects the ethical principle of integrity for a security guard?

  1. Refusing bribes and reporting attempted inducements to a supervisor Correct answer.
  2. Using the client's facilities for personal business after hours
  3. Sharing confidential client information with friends
  4. Accepting a gift from a contractor in exchange for overlooking a rule breach

Explanation

Integrity requires honesty and resistance to improper influence, including refusing bribes and reporting attempts to a supervisor. Accepting inducements to overlook breaches corrupts the guard's role. Misusing facilities or disclosing information also breaches trust.

Question 36Basic Training (minimum 80 hours)

A guard working at a construction site notices that a temporary fence panel has fallen, leaving the site open to the public road. What is the most appropriate immediate action?

  1. Wait until the morning shift to report it
  2. Record it in the occurrence book and take no other action
  3. Ask passers-by to guard the gap
  4. Make the area safe if possible, warn the public, and report to the supervisor promptly Correct answer.

Explanation

An open site creates an immediate risk of injury and unauthorised entry, so the guard should make the area as safe as possible, warn the public, and notify the supervisor promptly. Recording without action leaves the hazard unaddressed. Waiting until morning prolongs exposure.

Question 37Basic Training (minimum 80 hours)

Which of the following best describes the correct way to patrol a large site at night?

  1. Follow the same route at the same times every night
  2. Vary routes and timings while checking all required points Correct answer.
  3. Remain in the guardhouse and monitor from there
  4. Patrol only the areas with the most lighting

Explanation

Varying routes and timings prevents predictability that intruders could exploit, while still covering all required checkpoints. Fixed patterns and lighting-only patrols leave gaps. Remaining in the guardhouse does not constitute active patrolling.

Question 38Basic Training (minimum 80 hours)

A guard is asked by a client to use physical force to remove a peaceful but unwanted visitor from a public area of the premises. What is the most appropriate response?

  1. Use whatever force is necessary to remove the visitor
  2. Lock the visitor in a room until they agree to leave
  3. Confiscate the visitor's belongings as leverage
  4. Politely request the visitor to leave and, if refused, seek police assistance rather than use force Correct answer.

Explanation

Force must be proportionate and lawful, and a peaceful visitor should first be asked politely to leave. If they refuse, police assistance is the appropriate route. Locking someone in or seizing belongings is unlawful and disproportionate.

Question 39Basic Training (minimum 80 hours)

Which of these best describes the role of a guard in relation to health and safety on a client site?

  1. The guard has no safety role beyond security duties
  2. The guard supports safety by identifying and reporting hazards and following site safety procedures Correct answer.
  3. The guard is solely responsible for all health and safety compliance
  4. The guard should ignore safety issues to avoid conflict with the client

Explanation

A guard contributes to health and safety by spotting hazards, reporting them, and following site procedures, but does not replace the client's overall safety responsibility. Ignoring hazards or claiming no role undermines safety. Responsibility is shared, not solely the guard's.

Question 40Basic Training (minimum 80 hours)

A guard is giving a statement to police after witnessing a theft. Which approach best ensures the statement is useful?

  1. Record facts observed, times, descriptions, and actions taken, avoiding guesswork Correct answer.
  2. Omit details that seem minor to keep the statement short
  3. Exaggerate details to ensure the police take action
  4. Include personal opinions about the suspect's character

Explanation

A useful statement is factual, specific, and chronological, capturing what was seen, heard, times, descriptions, and actions taken. Opinions, exaggeration, and omission of details undermine credibility. Accuracy and objectivity are essential.

Question 41Basic Training (minimum 80 hours)

Which statement about radio communication discipline for a guard is most accurate?

  1. Guards may switch channels without informing the control room
  2. Guards should chat freely on the radio to stay alert
  3. Guards should use the radio only for emergencies
  4. Guards should use clear, brief messages and follow the agreed call signs and channels Correct answer.

Explanation

Radio discipline means clear, concise messages using agreed call signs and channels so that critical traffic is not blocked. Casual chatter or unannounced channel changes disrupts coordination. Radios are used for routine coordination as well as emergencies.

Question 42Basic Training (minimum 80 hours)

A guard notices a colleague appearing intoxicated while on duty at a gate. What is the most responsible action?

  1. Say nothing to avoid conflict
  2. Report the observation to the supervisor so the colleague is relieved and safety maintained Correct answer.
  3. Cover for the colleague by taking over their duties secretly
  4. Confront the colleague aggressively in front of visitors

Explanation

An intoxicated guard at a security post is a serious safety and security risk. Reporting promptly to the supervisor allows the colleague to be relieved and the post to remain covered. Silence, secret cover-ups, or public confrontation are not responsible responses.

Question 43Basic Training (minimum 80 hours)

Which of the following best describes the purpose of a guard's daily occurrence book?

  1. A personal diary of the guard's thoughts and plans
  2. A chronological record of events, visitors, and actions during a shift Correct answer.
  3. A record of the guard's salary and leave
  4. A list of the guard's preferred patrol routes

Explanation

The occurrence book is an official chronological record of significant events, visitors, and actions taken during a shift. It supports accountability and later investigation. It is not a personal diary, a route preference list, or a payroll record.

Question 44Basic Training (minimum 80 hours)

A guard is posted at an entrance where a crowd is forming for an event. Which action best supports safe crowd management?

  1. Allow entry without checks to reduce waiting time
  2. Maintain orderly queues, communicate clearly, and monitor for signs of crushing or distress Correct answer.
  3. Shut the gates completely without explanation
  4. Open all barriers at once to let the crowd through quickly

Explanation

Safe crowd management relies on orderly queues, clear communication, and monitoring for distress or crushing. Removing checks or abruptly closing gates without explanation can cause surges or panic. Controlled, explained movement is safest.

Question 45Basic Training (minimum 80 hours)

Which of these is the clearest example of a guard breaching the duty of confidentiality?

  1. Reporting a hazard to the supervisor
  2. Writing an incident report for the client
  3. Attending a briefing on site procedures
  4. Telling a friend the layout of a client's staff rota Correct answer.

Explanation

Confidentiality means not disclosing client information to unauthorised persons. Sharing a staff rota with a friend is a clear disclosure of sensitive information. Writing reports, attending briefings, and reporting hazards are legitimate duties.

Question 46Basic Training (minimum 80 hours)

A guard is asked to escort a cash delivery from the gate to the client's office. Which practice best supports the security of the transfer?

  1. Hand the cash to the first person who offers to help
  2. Keep the route and timing confidential and stay alert throughout Correct answer.
  3. Announce the transfer loudly to deter thieves
  4. Pause along the route to chat with other staff

Explanation

Cash-in-transit security depends on confidentiality of route and timing and sustained vigilance. Broadcasting details or pausing to chat creates opportunities for attack. Only authorised persons should handle the cash.

Question 47Basic Training (minimum 80 hours)

Which of the following best describes how a guard should treat a person found trespassing who appears to be a minor?

  1. Threaten the minor to discourage return
  2. Release the minor without any record
  3. Handle the minor alone and question them for an hour
  4. Ensure the minor's safety, notify a supervisor and the police, and avoid aggressive treatment Correct answer.

Explanation

A minor found trespassing requires safeguarding as well as security. The guard should ensure the minor's safety, notify the supervisor and police, and avoid aggressive treatment. Prolonged private questioning, undocumented release, or threats are inappropriate.

Question 48Basic Training (minimum 80 hours)

A guard is instructed to use a fire extinguisher on a small electrical fire. Which action is correct?

  1. Use a water extinguisher to cool the equipment
  2. Use a carbon dioxide extinguisher and isolate the power if safe to do so Correct answer.
  3. Spray foam directly into the electrical panel
  4. Use any extinguisher available without checking its type

Explanation

Electrical fires require a non-conductive extinguishing agent such as carbon dioxide, and power should be isolated if it is safe to do so. Water and foam conduct electricity and can worsen the hazard. Checking the extinguisher type before use is essential.

Question 49Basic Training (minimum 80 hours)

Which of the following best describes the guard's duty when a client's employee reports being harassed by a member of the public at the entrance?

  1. Confront the member of the public physically
  2. Ignore the report unless a crime is completed
  3. Tell the employee to handle it personally
  4. Take the report seriously, ensure the employee's safety, and record and escalate the matter Correct answer.

Explanation

A guard should take harassment reports seriously, protect the person reporting, and record and escalate the matter to the supervisor and client. Telling the employee to handle it alone or ignoring the report neglects duty. Physical confrontation is disproportionate.

Question 50Basic Training (minimum 80 hours)

A guard is offered a cash payment by a driver to be allowed through a barrier without the required pass. What is the correct response?

  1. Allow entry but note the driver's name for later
  2. Refuse the payment, deny entry without a valid pass, and report the attempt Correct answer.
  3. Accept the cash and record it as a donation
  4. Accept the cash and allow entry quietly

Explanation

Accepting payment to bypass access control is bribery and a serious breach of integrity. The guard should refuse, deny entry without a valid pass, and report the attempt to the supervisor. Any acceptance, however recorded, corrupts the control.