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Kumamoto Entrance English study materials
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Kumamoto Entrance English practice questions

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Question 1Reading Comprehension

Read this short passage: 'Kenji leaves home at seven every morning. He rides his bicycle to the station, and the train takes him to school in twenty minutes.' According to the passage, how does Kenji travel from his home to the station?

  1. By bicycle Correct answer.
  2. On foot
  3. By train
  4. By bus

Explanation

The passage states directly that Kenji rides his bicycle to the station, so the bicycle is the means of transport for that first part of the journey. The train is mentioned only for the trip from the station to school, which is a different leg.

Question 2Reading Comprehension

Read this short passage: 'The school festival starts on Friday. Students decorate their classrooms on Thursday afternoon, and the gates open to visitors at nine on Friday morning.' When do students decorate their classrooms?

  1. On Thursday afternoon Correct answer.
  2. On Friday evening
  3. On Thursday morning
  4. On Friday morning

Explanation

The passage gives the decorating time explicitly as Thursday afternoon, which is the day before the festival begins. Friday morning is when the gates open to visitors, a separate event.

Question 3Reading Comprehension

Read this short passage: 'Emi wanted to join the tennis club, but practice was on the same days as her piano lessons. In the end she chose the piano.' What did Emi decide to do?

  1. Continue with piano lessons Correct answer.
  2. Stop playing tennis forever
  3. Change her lesson days
  4. Join both clubs

Explanation

The passage says that in the end she chose the piano, which means she kept her piano lessons rather than joining the tennis club. The scheduling conflict is the reason for the choice, not a separate decision.

Question 4Reading Comprehension

Read this notice: 'Library books may be kept for two weeks. If you need more time, ask at the desk before the due date.' What should a student do to keep a book longer than two weeks?

  1. Ask at the desk before the due date Correct answer.
  2. Pay a fine at the desk
  3. Return it and borrow it again later
  4. Keep it without telling anyone

Explanation

The notice gives one clear instruction for extending the loan: ask at the desk before the due date. Any other action is not described in the notice, so it cannot be the correct answer.

Question 5Reading Comprehension

Read this passage: 'My grandfather grows vegetables in a small field behind his house. He gives most of them to our neighbours. He says the best part is talking with people who come to collect them.' Why does the grandfather give vegetables away?

  1. He wants to sell them for money
  2. He enjoys meeting the people who take them Correct answer.
  3. He has no space to store them
  4. He cannot eat vegetables himself

Explanation

The grandfather states that the best part is talking with the people who come to collect the vegetables, so the social contact is his reason. The passage gives no other motive for giving them away.

Question 6Reading Comprehension

Read this passage: 'The train was crowded, so Hana stood near the door. An old woman got on at the next station, and Hana gave her seat to nobody because she had none herself; instead she carried the woman's heavy bag to the exit.' What did Hana do for the old woman?

  1. She gave up her seat
  2. She called a taxi
  3. She carried the woman's bag Correct answer.
  4. She paid the woman's fare

Explanation

The passage states clearly that Hana had no seat and instead carried the woman's heavy bag to the exit. Giving up a seat is explicitly ruled out because Hana was standing.

Question 7Reading Comprehension

Read this passage: 'Our class will visit a factory next Tuesday. Please bring a notebook and wear shoes that are safe for walking. We will return to school before lunch.' What are students told to bring?

  1. A notebook Correct answer.
  2. Lunch boxes
  3. A camera
  4. Safety helmets

Explanation

The instruction names two things: a notebook and safe walking shoes. Of the choices offered, only the notebook is listed, so it is the correct answer.

Question 8Reading Comprehension

Read this passage: 'Yuki's room has a large window facing east. She says she never needs an alarm clock in summer, because the morning sun wakes her.' What wakes Yuki in summer?

  1. A neighbour's dog
  2. Her alarm clock
  3. The morning sun Correct answer.
  4. Her mother

Explanation

Yuki says the morning sun wakes her, which is why she does not need an alarm in summer. The east-facing window explains why the sunlight reaches her room early.

Question 9Reading Comprehension

Read this passage: 'Taro studied hard for the speech contest, but on the day he forgot his notes. He spoke without them and won second prize. He later said the notes had made him too nervous.' What does Taro's comment suggest about the notes?

  1. They were lost before the contest
  2. They were written in English
  3. They helped him win first prize
  4. They made him more nervous Correct answer.

Explanation

Taro says the notes had made him too nervous, so he regards them as a source of anxiety rather than help. This explains why speaking without them did not harm his result.

Question 10Reading Comprehension

Read this passage: 'The town's river was dirty ten years ago. Volunteers began cleaning it every month, and now fish have returned. The mayor says the next step is to keep young people interested in the work.' What does the mayor consider the next step?

  1. Keeping young people interested Correct answer.
  2. Hiring more volunteers from other towns
  3. Building a new bridge
  4. Closing the river to fishing

Explanation

The mayor names the next step directly: keeping young people interested in the cleaning work. The earlier improvements are background, not the future plan he describes.

Question 11Reading Comprehension

Read this passage: 'Although the new shopping centre is larger than the old market, many older residents still shop at the market. They say the prices are lower and the shopkeepers know their names.' Why do older residents prefer the market?

  1. It is closer to the station
  2. It has longer opening hours
  3. It is larger than the shopping centre
  4. Prices are lower and shopkeepers know them Correct answer.

Explanation

The residents give two reasons: lower prices and shopkeepers who know their names. The passage contrasts the market with a larger centre, so size is not a reason for preferring it.

Question 12Reading Comprehension

Read this passage: 'When Mei first joined the school orchestra, she could not read music quickly. She practised for ten minutes every night before bed. After a year, she was chosen as the group's leader.' What does the passage suggest about Mei's improvement?

  1. It came from a new violin
  2. It came from changing teachers
  3. It came from playing only at weekends
  4. It came from short, regular practice Correct answer.

Explanation

The passage links her progress to ten minutes of practice every night, showing that short but regular effort produced the result. Nothing else in the passage is presented as the cause of her improvement.

Question 13Reading Comprehension

Read this passage: 'The museum asks visitors not to touch the exhibits. Photography is allowed, but please turn off the flash. Food and drink must be left at the entrance.' Which action is allowed inside the museum?

  1. Touching the exhibits
  2. Taking photos without flash Correct answer.
  3. Eating a sandwich
  4. Drinking from a bottle

Explanation

Photography is permitted as long as the flash is turned off, so taking photos without flash is the one allowed action. Every other choice is either forbidden or must be left at the entrance.

Question 14Reading Comprehension

Read this passage: 'Sora's parents wanted him to become a doctor, but he spent every free hour drawing. His teacher showed his pictures to a designer, who offered him work after graduation.' What was the turning point in Sora's story?

  1. His teacher showed his pictures to a designer Correct answer.
  2. He entered medical school
  3. His parents changed their minds
  4. He stopped drawing for a year

Explanation

The offer of work came only after his teacher showed the pictures to a designer, so this action is the turning point. The passage does not describe his parents changing their minds or any other event producing the offer.

Question 15Reading Comprehension

Read this passage: 'The village festival was cancelled last year because of heavy snow. This year the organisers have moved it from January to April, when the weather is usually milder.' Why was the festival moved to April?

  1. Because the organisers are busy in January
  2. To avoid the severe winter weather Correct answer.
  3. To attract more visitors from other towns
  4. Because the village hall is closed in January

Explanation

The move follows the cancellation caused by heavy snow, and April is described as milder, so the reason is to avoid severe winter weather. No other motive is given in the passage.

Question 16Reading Comprehension

Read this passage: 'Aiko works at a bakery. She starts at five in the morning, so she goes to bed at nine in the evening. Her friends sometimes invite her out late, but she rarely accepts.' What is the main reason Aiko rarely goes out late?

  1. Her parents forbid it
  2. She does not enjoy her friends' company
  3. Her early start requires an early bedtime Correct answer.
  4. She has no money for going out

Explanation

The passage connects her five o'clock start with a nine o'clock bedtime, which explains why late invitations are rarely accepted. The cause is her work schedule, not her feelings about friends or money.

Question 17Reading Comprehension

Read this passage: 'The city planted trees along the main street last spring. Shops nearby reported more customers in summer, and the temperature on the street was two degrees lower than on streets without trees.' Which benefit of the trees is stated in the passage?

  1. Cleaner river water
  2. Cheaper shop rents
  3. Fewer traffic accidents
  4. Lower street temperature Correct answer.

Explanation

The passage states that the street with trees was two degrees cooler than streets without them, so lower temperature is a stated benefit. The other choices are not mentioned as effects of the trees.

Question 18Reading Comprehension

Read this passage: 'Jun's essay was returned with many red marks. Instead of feeling discouraged, he rewrote every marked sentence and asked his teacher to check it again.' How did Jun react to the red marks?

  1. He used them to improve the essay Correct answer.
  2. He asked a friend to rewrite it
  3. He complained to the teacher
  4. He gave up on the essay

Explanation

Jun rewrote every marked sentence and asked for another check, so he treated the marks as guidance for improvement. The passage explicitly says he did not feel discouraged.

Question 19Reading Comprehension

Read this passage: 'The number of visitors to the small island rose sharply after a travel magazine featured its beaches. However, the island has only one hotel and two restaurants, and residents now worry about the summer.' Why do residents worry?

  1. The island lacks facilities for many visitors Correct answer.
  2. The ferries have stopped running
  3. The beaches are disappearing
  4. The magazine printed incorrect information

Explanation

The passage contrasts the sharp rise in visitors with the island's single hotel and two restaurants, so the worry is about insufficient facilities. The magazine's accuracy and the ferries are not questioned.

Question 20Reading Comprehension

Read this passage: 'Nao keeps a small notebook in her bag. Whenever she hears a word she does not know, she writes it down and looks it up that evening. Her teacher says her vocabulary has grown faster than that of any student in the class.' What habit explains Nao's progress?

  1. Recording and later checking unknown words Correct answer.
  2. Studying only before tests
  3. Reading long novels every week
  4. Speaking with foreign visitors

Explanation

The passage describes a repeated habit of writing down unknown words and looking them up the same evening, and this is what the teacher links to her vocabulary growth. No other habit is presented as the cause.

Question 21Reading Comprehension

Read this passage: 'The old bridge was closed for repairs in March. Drivers had to use a longer route, and the bus company added ten minutes to its timetable. The bridge reopened in June, but the timetable has not yet been changed back.' What is true at the time of writing?

  1. The bridge is still closed
  2. The bus company cancelled its route
  3. The bus timetable still includes the extra ten minutes Correct answer.
  4. Drivers still use the longer route

Explanation

The passage says the bridge reopened in June but the timetable has not been changed back, so the extra ten minutes remain. The longer route was only necessary while the bridge was closed.

Question 22Reading Comprehension

Read this passage: 'Some people argue that school uniforms save families money because children need fewer clothes. Others reply that families must still buy everyday clothes as well as uniforms, so the saving is smaller than it appears.' What is the second group's point?

  1. Uniforms are too expensive to produce
  2. The claimed saving is smaller than it seems Correct answer.
  3. Schools should sell uniforms cheaply
  4. Children dislike wearing uniforms

Explanation

The second group does not deny that uniforms may save something; it argues the saving is smaller because everyday clothes are still needed. The point is about the size of the saving, not about producing uniforms or children's preferences.

Question 23Reading Comprehension

Read this passage: 'The town library extended its opening hours to nine in the evening. Borrowing rose by thirty percent, but the number of staff did not change. Librarians now say they spend less time helping visitors find books.' What can be inferred from the passage?

  1. Longer hours have increased the librarians' workload Correct answer.
  2. Visitors borrow fewer books than before
  3. The library will close earlier next year
  4. The library has hired more librarians

Explanation

Borrowing rose while staff numbers stayed the same, and librarians report less time for helping visitors, which together indicate a heavier workload. The passage gives no evidence of new staff or of future closing times.

Question 24Reading Comprehension

Read this passage: 'A survey found that students who walked to school arrived more alert than those who came by car. The researchers warned, however, that families who live close enough to walk may also differ in other ways, such as income and sleep habits.' Why do the researchers warn about other differences?

  1. To prove that cars are better than walking
  2. To suggest the walking result may have another explanation Correct answer.
  3. To show that walking is dangerous
  4. To criticise the students who were surveyed

Explanation

The warning points out that walking families differ in income and sleep habits, so the alertness result might come from those factors rather than walking itself. This is a caution about drawing a causal conclusion from the survey.

Question 25Reading Comprehension

Read this passage: 'The company replaced paper forms with an online system. At first, older customers telephoned for help, and the staff were busy. Six months later, calls had fallen by half, and the company says the system now saves both time and paper.' Which statement best summarises the passage?

  1. The online system caused permanent problems for older customers
  2. Staff numbers fell because of the new system
  3. An initial difficulty was followed by clear benefits Correct answer.
  4. The company returned to paper forms after six months

Explanation

The passage describes early trouble with older customers telephoning for help, then a large fall in calls and reported savings, so it moves from initial difficulty to benefit. It never says the problems lasted or that paper forms returned.

Question 26Reading Comprehension

Read this passage: 'Kenji's bicycle broke on the way to school, so he pushed it to the shop. The mechanic said the repair would take two days. Kenji now walks to the station and takes the train, which costs more but is never late.' What is the main reason Kenji changed his way of getting to school?

  1. He wanted to save money on train tickets.
  2. The bicycle shop is next to the station.
  3. He prefers walking to riding a bicycle.
  4. His bicycle could not be used for two days. Correct answer.

Explanation

The passage states the repair would take two days, so the bicycle was unavailable and he had to find another way. The other details about cost and the station are mentioned but are not the cause of the change.

Question 27Reading Comprehension

Read this passage: 'Mika looked at the menu for a long time. She finally ordered the fish, but when it arrived she wished she had chosen the curry her friend was eating.' What can be inferred about Mika's feelings?

  1. She regretted her decision. Correct answer.
  2. She disliked her friend's meal.
  3. She wanted to order nothing.
  4. She was pleased with her choice.

Explanation

Wishing she had chosen what her friend ordered shows dissatisfaction with her own choice, which is regret. Nothing in the passage suggests she was happy with the fish or unhappy with the curry.

Question 28Reading Comprehension

Read this passage: 'The sign at the pool says: Swimmers must shower before entering the water. Children under eight must be with an adult. No food in the pool area.' According to the sign, what must a seven-year-old swimmer do?

  1. Shower after swimming.
  2. Swim only in the shallow pool.
  3. Stay with an adult at the pool. Correct answer.
  4. Bring food to the pool area.

Explanation

The sign requires children under eight to be accompanied by an adult, and a seven-year-old falls in that group. The other rules on the sign concern showering before swimming and food, not age.

Question 29Reading Comprehension

Read this passage: 'Haruka planted seeds in three pots and put one on the windowsill, one in a dark cupboard and one outside. After two weeks, only the windowsill plant had grown tall.' What was Haruka most likely testing?

  1. How light affects plant growth Correct answer.
  2. How much water the plants need
  3. When seeds should be planted
  4. Which pot is the strongest

Explanation

The three pots differ mainly in the amount of light they receive, so the experiment compares growth under different light conditions. Water, pot strength and planting season are not varied in the passage.

Question 30Reading Comprehension

Read this passage: 'Dear students, the school trip form must be handed to your homeroom teacher by Friday. Students who forget the form cannot join the trip.' What happens if a student does not submit the form by Friday?

  1. The teacher signs it instead.
  2. The student pays a late fee.
  3. The student cannot go on the trip. Correct answer.
  4. The student joins the next trip.

Explanation

The notice states directly that students who forget the form cannot join the trip, so missing the deadline means not participating. No late fee, teacher signature or later trip is mentioned.

Question 31Reading Comprehension

Read this passage: 'The small bakery opens at six, but by eight the shelves are almost empty. The owner says she bakes only what she can sell in one morning.' Why are the shelves almost empty by eight?

  1. The bread is too expensive to buy.
  2. The owner closes the shop early.
  3. The bakery produces a limited amount. Correct answer.
  4. Customers cannot find the shop.

Explanation

The owner bakes only as much as she expects to sell in a morning, so the supply is intentionally small and runs out quickly. Price, location and closing time are not given as reasons.

Question 32Reading Comprehension

Read this passage: 'Ren: Did you finish the science report? Ayu: I wrote the introduction, but the results section is still empty.' What does Ayu mean?

  1. She has completed part of the report. Correct answer.
  2. She has not started the report.
  3. She lost the report somewhere.
  4. She has finished the whole report.

Explanation

Ayu has written the introduction but not the results section, so the report is partly done. Her words show progress, not completion or loss.

Question 33Reading Comprehension

Read this passage: 'The concert was moved from the park to the hall because rain was expected. The tickets stayed the same price, and the start time did not change.' What stayed the same?

  1. The place of the concert
  2. The price of the tickets Correct answer.
  3. The reason for the change
  4. The expected weather

Explanation

The passage says the tickets stayed the same price, and also that the start time did not change. The location changed from the park to the hall.

Question 34Reading Comprehension

Read this passage: 'Last year our class grew tomatoes on the roof. This year we are growing potatoes there instead. The teacher says potatoes need less care during the summer holidays.' Why did the class change the crop?

  1. The roof is too hot for tomatoes.
  2. Students prefer eating potatoes.
  3. Potatoes need less attention in summer. Correct answer.
  4. Tomatoes did not grow last year.

Explanation

The teacher's explanation is that potatoes need less care during the summer holidays, which is the stated reason for the change. The passage does not say the tomatoes failed or that heat was a problem.

Question 35Reading Comprehension

Read this passage: 'Emi borrowed a book from the library and returned it a week late. The librarian explained the rule kindly and asked her to bring it back on time next time. Emi paid the small fine and promised to be more careful.' How did the librarian behave?

  1. Angrily and impatiently
  2. Strictly but fairly Correct answer.
  3. Carelessly and quickly
  4. Silently and coldly

Explanation

The librarian explained the rule kindly yet still applied the fine, which shows a strict but fair manner. The passage explicitly uses the word 'kindly', ruling out anger or coldness.

Question 36Reading Comprehension

Read this passage: 'The new sports centre offers swimming, tennis and climbing. Members pay 3,000 yen a month. Non-members pay 800 yen each visit, but they cannot use the climbing wall.' What can a non-member do?

  1. Join the climbing wall for free
  2. Use every facility for 800 yen
  3. Pay 800 yen to swim once Correct answer.
  4. Become a member without paying

Explanation

Non-members pay 800 yen per visit and may use the facilities except the climbing wall, so a single swim for 800 yen fits the rules. The other options either include the climbing wall or ignore the fee.

Question 37Reading Comprehension

Read this passage: 'When the town built a new road around the centre, traffic in the main street fell sharply. However, shops on the main street lost customers because drivers no longer passed their doors.' What is the main point of the passage?

  1. The new road had both good and bad effects. Correct answer.
  2. The main street shops moved to the new road.
  3. The new road improved business for all shops.
  4. Traffic in the town centre increased.

Explanation

The passage presents a benefit (less traffic) and a drawback (fewer customers for main street shops), so the road had mixed effects. It does not claim that all shops benefited or that shops moved.

Question 38Reading Comprehension

Read this passage: 'Satoshi practises the piano for twenty minutes every morning before school. His teacher says short daily practice is better than one long session on Sunday.' What does the teacher believe?

  1. Morning practice is harmful.
  2. Students should practise only on Sundays.
  3. Daily practice is more effective. Correct answer.
  4. Long sessions are always best.

Explanation

The teacher states that short practice every day is better than a single long session, which means daily practice is more effective. The other options contradict or distort this comparison.

Question 39Reading Comprehension

Read this passage: 'The festival was held indoors for the first time. Organisers had worried that fewer people would come, but in fact the number of visitors was the highest in ten years.' What surprised the organisers?

  1. The indoor hall was too small.
  2. The weather was unusually bad.
  3. The festival was held outdoors.
  4. Visitor numbers increased. Correct answer.

Explanation

The organisers expected fewer visitors because the festival moved indoors, so the record number of visitors was the surprise. The passage does not mention weather or the size of the hall.

Question 40Reading Comprehension

Read this passage: 'Please note: the escalator is being repaired until 15 May. During this time, customers with pushchairs should use the lift near the entrance.' What is the purpose of this notice?

  1. To explain a temporary change Correct answer.
  2. To close the shop for repairs
  3. To advertise a new lift
  4. To sell pushchairs to customers

Explanation

The notice informs customers about a repair period and tells them what to do instead, so it explains a temporary change. It is not advertising, closing the shop, or selling anything.

Question 41Reading Comprehension

Read this passage: 'Yui's grandmother grows vegetables and gives some to the neighbours. In return, they help her carry heavy bags and repair things around her house.' What does the passage show about the neighbours?

  1. They exchange help with her. Correct answer.
  2. They avoid speaking to her.
  3. They pay her for the vegetables.
  4. They sell the vegetables in town.

Explanation

The neighbours receive vegetables and give help in return, which is an exchange of favours. There is no money involved, and the passage shows friendly contact rather than avoidance.

Question 42Reading Comprehension

Read this passage: 'The students compared two maps of the same town, one from 1950 and one from today. The old map showed many small fields, but the new map shows houses in those places.' What change do the maps show?

  1. Fields have replaced houses.
  2. Houses have replaced fields. Correct answer.
  3. The maps show no difference.
  4. The town has grown smaller.

Explanation

Places that were fields in 1950 are now covered with houses, so housing has replaced farmland. The direction of change is the opposite of option 0, and the passage clearly notes a difference.

Question 43Reading Comprehension

Read this passage: 'Some parents give children pocket money only for chores. Others give a fixed amount each week regardless of chores. Both groups say their children learn to manage money.' What does the passage suggest?

  1. Chores should never be rewarded.
  2. Only one method can teach money skills.
  3. Different methods can teach the same lesson. Correct answer.
  4. Children should not receive pocket money.

Explanation

Both groups of parents report that their children learn to manage money, so different approaches can achieve the same result. The passage does not favour one method or oppose pocket money.

Question 44Reading Comprehension

Read this passage: 'The train company added two extra carriages to morning services. A spokesperson said this was because passengers had complained about crowded trains, and the company hopes the change will make journeys more comfortable.' What is the direct cause of the extra carriages?

  1. Passenger complaints about crowding Correct answer.
  2. New stations on the line
  3. Fewer people travelling
  4. A rise in ticket prices

Explanation

The spokesperson states that the extra carriages were added because passengers complained about crowded trains. Ticket prices, new stations and passenger numbers are not given as causes.

Question 45Reading Comprehension

Read this passage: 'The recipe says to mix the flour and sugar first, then add the eggs one at a time. If the eggs are added all at once, the mixture may separate.' What is the reason for adding eggs one at a time?

  1. To prevent the mixture separating Correct answer.
  2. To use fewer eggs in total
  3. To make the cake sweeter
  4. To save time in the kitchen

Explanation

The passage warns that adding all the eggs at once may cause the mixture to separate, so adding them gradually prevents this problem. Sweetness, speed and the number of eggs are not the stated reason.

Question 46Reading Comprehension

Read this passage: 'The town's recycling rate rose from 20 percent to 45 percent in five years. Officials say the biggest factor was not new rules but lessons in primary schools, where children learned to sort waste at home.' What does the passage suggest about the rise?

  1. Children influenced household habits. Correct answer.
  2. New rules were the main cause.
  3. The town stopped producing waste.
  4. Recycling is now compulsory.

Explanation

The passage says the biggest factor was school lessons where children learned to sort waste at home, implying children changed household behaviour. Officials explicitly say new rules were not the main factor.

Question 47Reading Comprehension

Read this passage: 'The author describes her first job at a newspaper as difficult but valuable. She says the editors rarely praised her work, yet their sharp questions taught her to check every fact twice.' How does the author now view her editors?

  1. As careless about accuracy
  2. As helpful despite their criticism Correct answer.
  3. As unkind people she dislikes
  4. As too generous with praise

Explanation

The author calls the job valuable and credits the editors' sharp questions for teaching her careful fact-checking, so she sees their criticism as helpful. She does not describe them as unkind or careless.

Question 48Reading Comprehension

Read this passage: 'The council proposed closing the small library branch to save money. Residents argued that the branch serves elderly people who cannot easily travel to the central library. The council then postponed its decision.' Why did the council postpone the decision?

  1. Saving money was no longer needed.
  2. The central library was full.
  3. The branch had already closed.
  4. Residents raised a serious concern. Correct answer.

Explanation

Residents pointed out that elderly people depend on the branch, a concern the council apparently needed time to consider, so it postponed. The passage does not say the branch closed or that saving money became unnecessary.

Question 49Reading Comprehension

Read this passage: 'Two students describe the same lecture. One calls it fast and confusing; the other calls it clear and well organised. Both took notes and both passed the test.' What does this comparison show?

  1. One student did not attend the lecture.
  2. People can interpret the same event differently. Correct answer.
  3. The lecture was objectively confusing.
  4. The test was too easy for both.

Explanation

The two students heard the same lecture but described it in opposite ways, showing that interpretation varies between people. Since both attended and passed, the passage does not support claims about absence or test difficulty.

Question 50Reading Comprehension

Read this passage: 'The company moved its customer helpline online. Younger customers welcomed the quick chat service, but many older customers said they missed speaking to a person. The company now offers both chat and telephone support.' What does the company's final decision suggest?

  1. It planned to raise prices for telephone users.
  2. It recognised that different customers have different needs. Correct answer.
  3. It wanted to reduce the number of older customers.
  4. It decided that online chat had failed completely.

Explanation

By offering both chat and telephone support, the company responded to the preferences of two customer groups, showing awareness of differing needs. It did not abandon chat or mention prices.