Passenger Safety, Accessibility, and Boarding/Alighting Procedures
Passenger-safety questions focus on the sequence around the stop: approach, stop, door operation, boarding/alighting, and departure. Accessibility is tested as a practical procedure, not a slogan.
Core procedure
- Approach slowly and stop close to the kerb, clear of the platform edge and road camber.
- Before opening doors, confirm in mirrors and by direct look: no cyclist, pedestrian, or vehicle in the door zone.
- On a route bus, boarding is normally at the front and alighting at the rear; announce the stop and wait until passengers are seated or holding a handrail before moving off.
- Keep doors closed until the bus is fully stopped; do not start until doors are closed and the door warning is clear.
- Give priority seating, accept ヘルプマーク users, guide dogs, and strollers without discrimination.
Wheelchair and assistance
Ask the passenger how much help is wanted. Deploy the ramp on firm, level ground, apply the wheelchair brakes, position the chair in the securement space, attach the固定装置, and check that the aisle and emergency exits remain clear. Do not lift a passenger or chair alone if a two-person procedure is required.
Worked example
A wheelchair user waits at a stop with a high kerb. The driver stops, asks whether assistance is needed, deploys the ramp, secures the chair, and announces the boarding. Reasoning: consent, stable ground, securement, and exit clearance are the exam’s four checkpoints.
Traps
- Opening doors before the bus is fully stopped.
- Assuming no request means no assistance.
- Starting before a standing passenger has a handhold.
- Blocking the aisle or emergency exit with a wheelchair or luggage.