Japan Travel Manager flashcards
Japan Travel Manager · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- JNTO
- Japan National Tourism Organization; a government-affiliated body responsible for overseas promotion of Japan tourism and market research, separate from the Japan Tourism Agency.
- Travel Agency Act
- Japanese law (旅行業法) requiring travel agencies to register with the Japan Tourism Agency and comply with contract, disclosure, and conduct rules.
- Type 1 travel agency
- Registration category (第1種旅行業) permitting arrangement of domestic and overseas travel and sale of package tours; subject to the highest security deposit tier.
- Regional-limited travel agency
- Registration category (地域限定旅行業) allowing only domestic travel arrangements within a designated geographic area, with a reduced security deposit requirement.
- Recruitment-type package tour
- 募集型企画旅行; a package tour with itinerary and price published in advance for general recruitment, as opposed to a customized order-made tour.
- Minimum participant count
- 最少催行人員; the minimum number of participants required for a recruitment-type tour to operate, which must be disclosed before booking.
- Japan Rail Pass
- A rail pass sold to foreign visitors on temporary visitor status, offering unlimited travel on eligible JR lines for 7, 14, or 21 consecutive days.
- Tour price components
- Elements included in a tour price such as transport, lodging, meals, admission fees, and guide fees; optional and personal expenses are excluded and must be stated.
- Omotenashi
- Japanese hospitality concept emphasizing anticipatory service, polite greeting, bowing etiquette, and attention to guest needs before they are expressed.
- Complaint handling sequence
- Structured process of acknowledging, apologizing for the experience, investigating, proposing a remedy, and following up, with defined escalation paths.
- Net Promoter Score
- A satisfaction metric calculated from the percentage of promoters minus the percentage of detractors based on likelihood-to-recommend survey responses.
- Dietary and cultural requests
- Guest needs such as halal, vegetarian, allergy accommodations, prayer space, and onsen etiquette explanations that should be identified at booking.
- Distribution channel commission
- The fee paid to intermediaries such as retail agencies, wholesalers, or OTAs, typically higher for wholesale arrangements than for direct online sales.
- Cost per acquisition
- Marketing metric equal to total campaign spend divided by the number of acquired customers, used to compare channel efficiency.
- Return on ad spend
- Marketing metric equal to revenue generated divided by advertising spend, used to evaluate campaign profitability.
- Terms and conditions document
- 旅行条件書; a document that must be delivered before contract conclusion, stating cancellation rules, liability, and tour conditions.
- Improvement standard notice
- 改善基準告示; a Japanese regulation setting working-hour and rest limits for commercial drivers, affecting coach tour scheduling.
- Supplier contract elements
- Written agreement terms including scope, pricing, cancellation conditions, payment schedule, and liability allocation between operator and supplier.
- Luggage transfer service
- 宅急便; a courier service moving baggage between hotels, typically with next-day delivery, requiring advance scheduling in itineraries.
- Supplier performance metrics
- Measures such as on-time delivery, quality ratings, and complaint counts used in regular reviews to support renegotiation or replacement.
- Gross margin
- Financial ratio calculated as selling price minus direct cost, divided by selling price, where direct costs include transport, lodging, meals, and guides.
- Break-even point
- The number of units at which total revenue equals total cost, calculated as fixed costs divided by price per unit minus variable cost per unit.
- Consumption tax on travel
- Japan's 10% standard consumption tax applies to travel service fees; quotes must clearly distinguish tax-inclusive and tax-exclusive pricing.
- Cancellation charge schedule
- Tiered fees that escalate closer to departure, following standard Travel Agency Act terms unless stricter terms are disclosed in the conditions document.
- Act on Protection of Personal Information
- APPI; Japanese law requiring specification of purpose of use, consent where required, and security measures for personal data.
- Private Lodging Business Act
- 住宅宿泊事業法; law regulating minpaku private lodging, requiring operators to verify licensing before selling such accommodation.
- Hotel Business Act
- 旅館業法; law governing lodging licenses in Japan; unlicensed accommodation may not be sold by travel operators.
- Standard travel terms
- 旅行業約款; default contract rules set under the Travel Agency Act that operators may only tighten where the law permits.
- Earthquake early warning
- A Japanese system issuing advance alerts before strong shaking; itineraries should include evacuation routes and assembly points for guests.
- Crisis response chain
- Sequence of incident detection, guest safety, notification to authorities and embassies, media handling, and post-incident review.
- Travel insurance coverage
- Protection for medical costs, evacuation, cancellation, and liability; coverage limits must be disclosed to guests before travel.
- Overtourism mitigation
- Strategies such as dispersing visitors to less-visited regions, timed entry, and off-season promotion to reduce pressure on popular sites.