Planning, Organising and Supervising Technical Work
Planning, Organising and Supervising Technical Work
This domain tests how you plan work, allocate resources, supervise technicians and maintain quality. Expect questions on job scoping, skills matching, parts availability, briefing, progress checks and handover.
Planning rules
Define the job scope from the job card and customer concern. Check parts, tooling, bay availability and technician competence before committing to a start time. Use a skills matrix: a complex high-voltage or gearbox repair must go to a competent technician, with supervision if the person is developing. Brief the technician on the task, safety controls, quality expectations and reporting points. Use permits for hot work, confined spaces or high-voltage isolation where required. Monitor progress against milestones, not just at the end. Record handover notes for the next shift. Investigate repeat failures by root cause rather than blame.
Worked example
Planning a high-voltage battery repair. Reasoning: confirm the technician holds the correct high-voltage competence; reserve a bay that can be cordoned; confirm lockout equipment and insulated tools; check parts lead time; brief on isolation and prove-dead procedure; plan a customer update; arrange quality control and road test. The plan covers safety, skills, parts, time and contingency, not just the repair operation.
Traps
- Assigning work without checking competence.
- Starting a job before parts and tooling are confirmed.
- Giving no safety or quality briefing.
- Promising a completion time before diagnosis.
- Leaving no handover record.