MOS Outlook Associate case studies
MOS Outlook Associate · Put your knowledge to work in context.
The Microsoft Office Specialist: Outlook Associate credential is a hands-on certification for people who use Outlook daily and want their skills verified against a defined standard. It suits administrative staff, assistants, coordinators and anyone whose job runs through email, calendars and contact lists. The MOS Outlook Associate case studies are 5 cases and about 3,101 words.
1Shared Mailbox Retention, Sent-Item Auditing, and a 41 GB Capacity Crunch
Northwind's 12-person procurement team uses a shared mailbox, [email protected], now at 41 GB, alongside individual mailboxes. Two coordinators have Full Access and Send As.
654 words, about 3 min2Rule Order, Misfiled Urgent Mail, and an External Recall Request
Priya leads a 9-person customer support desk and receives about 280 automated notifications a day from three ticketing systems, plus roughly 60 customer emails. She built four Outlook rules in this order: (1) move messages with 'ticket' anywhere in the subject or body to Notifications; (2) move all mail from outside her organization to Later; (3) mark messages from her manager as high importance; (4) move messages with 'urgent' in the subject to Urgent.
472 words, about 2 min3Room Declines a Recurring Series, a Nine-Hour Time-Zone Gap, and a Private Review
An executive assistant in New York supports four directors based in New York, London, and Singapore. She has Editor permission on each director's calendar and manages their scheduling.
650 words, about 3 min4Announcement List Governance, External Partners, and a Stale Offline Address Book
An engineering organization of 180 people needs an internal announcement list. Only six team leads may post; replies must not reach all 180; the list should be usable from Outlook.
669 words, about 3 min5Flagged-Mail Reminders, Task Sync Drift, Recurring Copies, and Legacy Notes
A project manager tracks 40 active action items. She flags customer emails in Outlook with due dates and reminders, and also creates tasks in Microsoft To Do.
656 words, about 3 min