Professional Practices, Business, and Client Relations
Consultation and consent
Every service starts with a consultation: ask about allergies, medications, pregnancy, previous chemical services, and expectations. Patch and strand tests are documented. Informed consent means the client understands the process, the risks, the cost, and the alternatives - not simply that the client said yes.
Records and money
Keep a client record card with formulas, timing, products, and patch test results; it protects the client and the business and is a defense in a complaint. Know your pricing: cost of product, time, overhead, and profit margin. Booth renters pay a fixed rent and keep their own income and records but must hold their own license; commission staff split a percentage with the salon.
Communication
Use open questions, listen without interrupting, restate what you heard, and avoid promising results you cannot guarantee. Confidentiality covers health information and service history. Handle complaints privately - acknowledge the concern, offer a remedy consistent with salon policy, and document it.
Worked example
A client asks for "platinum in one visit" and has level 3 hair. Explain that the process requires multiple sessions with strand tests to preserve integrity, quote the cost per session, and put the plan in writing. The client leaves informed, and the salon has documented that she was advised.
Traps
Guaranteeing "no damage." Discussing one client's health history with another. Skipping documentation. Posting client photos without written permission. Letting a booth renter work under the salon's license.