Professional Practices, Ethics, and Shop Management
Professional Practices, Ethics, and Shop Management
This domain tests consultation, consent, confidentiality, and the business side of a barbershop.
Core rules
- Consult before service: lifestyle, history, expectations, and contraindications; document the plan.
- Informed consent for chemical services and for clients with sensitive skin.
- Confidentiality: do not share client information or photos without permission.
- Pricing covers time, product, and overhead; keep inventory par levels; schedule to capacity.
- Ethics: do not diagnose, do not promise results you cannot deliver, and refer out.
- Keep client records accurate, including formulas, reactions, and patch-test dates.
Worked example
A client brings a photo of a color result that is unlikely on their dark hair. Explain the starting level, the required lightening, the maintenance, and the cost; offer a strand test. If they decline, document and offer a realistic alternative.
Traps
Overpromising; posting before-and-after photos without consent; undercharging for chemical services; and giving medical advice.