Leasing, Tenancy Administration and Occupancy Management
Tenancy administration
This domain covers the leasing cycle: marketing, tenant due diligence, offer, tenancy agreement, stamping, handover, fit-out, occupancy, rent review, renewal, and exit. The exam tests documentation, legal compliance, and occupancy control, not sales technique.
Core steps
- Agree the letting parameters: rent, term, rent-free period, deposit, outgoings, permitted use, repair split, break clause, renewal option.
- Due diligence: verify the tenant's identity, business registration, financial capacity, and intended use; check zoning, approvals, and building rules.
- Document in a tenancy agreement; stamp it within the required period; collect and receipt deposits.
- Handover: joint inspection, meter readings, keys, defects list, fit-out approval, insurance evidence.
- Occupancy: monitor unauthorized works, subletting, signage, and compliance with fire and safety rules.
- Exit: inspection, dilapidations, deposit reconciliation, and return of keys.
Worked example
A tenant signs a three-year lease with a renewal option at market rent. The manager must not simply set a figure. The clause requires a valuation mechanism or negotiation evidence. Obtain a market rent assessment, compare comparable units, serve the required notice before the deadline, and document the offer. If the tenant disputes, follow the dispute clause. Missing the notice date can lose the renewal or create a holdover.
Traps
Letting without stamping; accepting a deposit into the operating account; unclear break clauses; allowing fit-out without approvals; treating a licence as a lease; failing to record the handover condition.