NAMU CMMU study materials
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NAMU CMMU: Digital Marketing and Social Media

NAMU CMMU · Work through your exam, one topic at a time.

All guide sections

Digital Marketing and Social Media

What this domain tests

Paid, owned and earned channels, the funnel metrics connecting them, search and social mechanics, and targeting under privacy constraints.

Core rules

  • Funnel arithmetic: impressions to clicks (CTR), to sessions, to conversions (CVR), to orders. CPA equals spend divided by conversions.
  • ROAS equals revenue divided by spend; ROI equals (gross profit minus spend) divided by spend. Break-even ROAS equals 1 divided by contribution margin.
  • SEO rests on technical crawlability, on-page intent match and off-page authority. SEM Quality Score draws on expected CTR, ad relevance and landing page experience, and it moves CPC.
  • Platform choice follows format and intent. Influencer disclosure must be clear and prominent. Whitelisting beats one-off posts for measurement.
  • Last-click over-credits closers; validate with incrementality tests such as geo holdouts.

Worked example

Spend 100,000 yields 1,000,000 impressions, CTR 0.8% gives 8,000 clicks, CVR 3% gives 240 orders, so CPA is 417. At average order value 600, revenue is 144,000 and ROAS is 1.44. With contribution margin at 25%, break-even ROAS is 4.0, so the campaign destroys value despite positive ROAS. Fix conversion rate or targeting before touching bids.

Traps

Reporting ROAS as profit; optimising CTR while CVR falls; counting a view as a viewable impression; assuming last-click equals causation; treating organic social reach as an owned audience you can always re-engage.