AWCC case studies
AWCC · Put your knowledge to work in context.
The AWCC (Apple Certified Associate – macOS Support) is a certification intended for IT support professionals, help desk technicians, and system administrators who support Mac computers in business or education environments. It validates practical knowledge of macOS deployment, configuration, troubleshooting, and security fundamentals. The exam covers six domains: certification scope and objectives, core macOS concepts and terminology, platform tools and environment, configuration and implementation, operations and troubleshooting, and security and compliance best practices. Expect multiple-choice questions that test your ability to diagnose realistic support scenarios, not just recall facts. The AWCC case studies are 5 cases and about 4,343 words.
1High-Density Auditorium: Coverage Passes, Capacity Fails
A 300-seat auditorium hosts monthly all-hands meetings. Attendees bring two to three devices each, producing a peak of about 1,200 clients.
873 words, about 4 min2Roaming Across Floors with 802.1X and Different VLANs
A three-floor office uses 60 controller-managed APs and 802.1X EAP-TLS for 450 laptops and tablets. Each floor has its own client VLAN: VLAN 120 on floor 2 and VLAN 130 on floor 3.
926 words, about 5 min3Guest Wi-Fi and PCI Scope in a Retail Chain
A retail chain has 60 stores. Each store has a guest SSID using WPA2-PSK with the same passphrase across all stores, a POS terminal on wired VLAN 10, and a store-manager laptop on VLAN 20.
838 words, about 4 min4PoE Budget Exhaustion After Adding Wi-Fi 6 APs
A branch office has one 48-port PoE+ switch with a 740 W power budget. It currently powers 40 802.11ax APs and 8 PoE cameras.
871 words, about 4 min5Captive Portal Certificate Failure After Firmware Upgrade
A university guest WLAN uses an external captive portal hosted by a SaaS provider. Authentication is via RADIUS with a shared secret, and the walled garden allows the portal hostname, DNS, and RADIUS.
835 words, about 4 min