ICSAN MIS case studies
ICSAN MIS · Put your knowledge to work in context.
The ICSAN Management Information Systems (MIS) paper is one of the professional examinations set by the Chartered Institute of Secretaries and Administrators of Nigeria (ICSAN) for candidates working towards chartered secretary and administrator status. It is written for governance professionals rather than for software engineers: the emphasis falls on how information systems support corporate objectives, how boards and company secretaries oversee IT risk and controls, and how organisations acquire, run and secure systems. The ICSAN MIS case studies are 5 cases and about 4,927 words.
1Kestrel Assurance: when the corporate strategy and the IT plan tell different stories
Kestrel Assurance is a Nigerian life insurer with 610,000 policyholders and ₦38bn annual premium income. Its 2025–2027 corporate strategy commits to moving retail business from 18% to 34% of gross written premium, mainly through an agent-assisted digital channel.
963 words, about 5 min2Sahel Foods Plc: privileged access and change control at a listed manufacturer
Sahel Foods Plc is a listed manufacturer with ₦95bn turnover. Its ERP - finance, procurement and production - is hosted by a managed service provider whose staff hold 14 shared privileged accounts; passwords sit in a spreadsheet accessible to eight employees.
1,009 words, about 5 min3MoveLagos Logistics: a custom platform heading for a contractual cliff
MoveLagos Logistics commissioned a custom fleet-management and customer portal from an offshore vendor for ₦480m over nine months, with go-live contractually tied to service commencement for its largest client in eight weeks. At the end of month five the project manager reports planned value ₦250m, earned value ₦150m and actual cost ₦310m.
971 words, about 5 min4Polaris Microfinance Bank: three revenue figures and a board that wants one
Polaris Microfinance Bank serves 900,000 customers through 42 branches. The board's monthly pack has shown 'revenue' as ₦4.82bn, ₦5.07bn and ₦4.65bn in three consecutive months, produced by finance, operations and the BI team respectively.
934 words, about 5 min5Pension administrator: ransomware, 240,000 contributors and a CEO who wants silence
At 02:10 on a Saturday, a pension administration company with 240,000 contributors detected that file servers in its Lagos data centre were encrypted. The ransom note demands 0.9 BTC.
1,050 words, about 5 min