Safety Training, Communication and Behaviour-Based Safety
Domain scope
This domain tests training design, safety communication and behaviour-based safety. You must show how to change behaviour without blaming workers for system failures.
Core rules and concepts
- Training cycle: needs analysis, objectives, design, delivery, assessment and evaluation. Kirkpatrick levels are reaction, learning, behaviour and results.
- Competence means knowledge, skill and experience; record training and refresh it when work or equipment changes.
- Communication: hazard communication, labels, SDS, signage, toolbox talks, briefings and feedback. Use English and local languages, pictograms and plain language.
- Behaviour-based safety uses the ABC model: antecedents, behaviour, consequences. Observe, give constructive feedback, reinforce safe behaviour and analyse data.
- BBS must address system causes such as tools, supervision and pressure, not only worker behaviour.
Worked example
Workers do not wear hearing protection. Training alone has failed. Observation shows the earmuffs are uncomfortable and supervisors do not wear theirs. The fix: trial different models, fit-test, repair damaged equipment, have supervisors model the behaviour, give positive feedback and monitor use. Training is repeated only after the system barriers are removed.
Traps
Using training as the only control; evaluating only attendance; blaming workers for behaviour caused by poor design; giving feedback without observing; and ignoring supervisors as role models.