Passenger safety, accessibility and emergency procedures
This domain tests how you protect passengers during boarding, travel and an emergency, including passengers with reduced mobility. Answers should show a sequence: secure the vehicle, help safely, then check the space is clear.
Boarding and accessibility
- Stop close and parallel to the kerb. Secure the parking brake before opening doors.
- Use kneeling and the ramp or lift for wheelchair users. Apply the wheelchair brake, secure the chair with the restraint system, fasten the occupant belt and ask the passenger what help they need.
- Keep aisles, steps and emergency exits clear. Priority seats are for elderly, pregnant or disabled passengers; guide dogs must be accommodated.
- Where seat belts are fitted, passengers must use them. Standing passengers should hold a rail; never allow standing on stairs.
Emergencies
- Know every exit: service doors, emergency door, roof hatch and break-glass windows with hammer.
- In a fire, stop safely, switch off, evacuate upwind to an assembly point and call 112. Account for passengers before leaving.
- Use the public-address system to give calm, clear instructions.
Worked example
A wheelchair user boards. You stop at the kerb, apply the parking brake, kneel the bus and deploy the ramp. You ask the passenger to apply the wheelchair brake, position the chair in the space, attach the floor restraints and fit the occupant belt. You then stow the ramp and check the aisle is clear before moving.
Traps
- Leaving a wheelchair unsecured or without an occupant belt.
- Blocking an emergency exit with luggage.
- Opening a door into a cyclist without checking the mirror.
- Evacuating without checking that everyone is out.