Accessibility and Transport of Passengers with Special Needs
This domain tests safe assistance for passengers with reduced mobility, sensory impairments or cognitive needs. The exam focuses on practical securing, communication and avoiding assumptions.
Vehicle and assistance
- A wheelchair-accessible taxi needs a ramp or lift, sufficient space and approved tie-down points.
- Secure the wheelchair to the vehicle at the specified points, apply the wheelchair brakes, and fit the passenger's lap and shoulder belt. The wheelchair must face forward where the vehicle is designed for that position.
- Ask before assisting. Do not lift a passenger unless trained and it is safe; use the vehicle's equipment.
- Speak directly to the passenger, allow extra time, and explain what you are doing.
- Assistance dogs must be accommodated.
Worked example: A wheelchair user boards via a ramp. The driver deploys the ramp, positions the wheelchair facing forward, locks the brakes, attaches the tie-downs and fastens the passenger belt. The driver then checks clearance and asks if the passenger is comfortable. The reasoning is that the wheelchair becomes part of the vehicle's restraint system; an unsecured chair can move in braking.
Traps: securing the passenger but not the wheelchair; assuming the passenger can transfer; charging extra for necessary assistance; ignoring a hearing or vision impairment; crowding the passenger while speaking.