NYPD Police Communications Technician case studies
NYPD Police Communications Technician · Put your knowledge to work in context.
The Police Communications Technician (PCT) title is the civilian entry route into the NYPD's communications operation: the people who receive 911 and radio calls, record incident details accurately, and relay information to responding units. The role suits candidates who stay calm under a constant stream of incoming information, write clearly and quickly, and can keep details straight while several things happen at once. The NYPD Police Communications Technician case studies are 5 cases and about 2,819 words.
1Four 911 Calls, Two Units: Triage and CAD Narrative
At 02:14:10, four 911 calls arrive within 70 seconds. Call A: a whispering female says, 'He has a gun, 22-14 91st Street, apartment 3B,' then the line drops before the dispatcher can confirm the cross street.
653 words, about 3 min2Whispered Domestic Call With Children Present
At 19:42, a dispatcher takes a call from a woman whispering on a cell phone. She says, 'My boyfriend is drunk.
606 words, about 3 min3Conflicting Plate Readback for a Reckless Driver
At 16:08, a caller reports a reckless driver: 'Black Honda Civic, plate X-ray John 4 2 7 Kilo, northbound on Flatbush Avenue near Avenue J, weaving, just nearly hit a cyclist.' The caller is in traffic and the line is noisy. When the dispatcher reads the plate back as 'XJ4-27K,' the caller says, 'No, wait-I think the last two are 7-2, not 2-7.
551 words, about 3 min4Nearest Unit With One-Way Streets and a Closure
An incident is reported at the intersection of 39th Street and 5th Avenue. Avenues run north-south and increase eastward (7th, 6th, 5th).
543 words, about 3 min5CAD Log Audit: Average Time, Miscode, and Invalid Clock Time
Review five CAD entries from a training log. The approved codes are: 10-31 = crime in progress; 10-50 = vehicle accident; 10-52 = ambulance requested; 10-16 = domestic dispute; 10-8 = available.
466 words, about 2 min