Health, safety and personal wellbeing at work
This domain tests fitness for duty and the health and safety duties around crowd control work. The exam expects Health and Safety at Work Act 2015 language and practical risk controls.
Duties
Under the Health and Safety at Work Act 2015, the PCBU must eliminate or minimise risks so far as reasonably practicable; workers must take reasonable care and follow reasonable instructions. Crowd control hazards include occupational violence, fatigue, shift work, heat, noise, slips, crowding and trauma exposure. Controls include dynamic risk assessment, buddy systems, radio check-ins, breaks, hydration, training, PPE, incident reporting and worker participation.
Wellbeing
Do not work impaired by alcohol, drugs, medication or fatigue. Declare conflicts and health issues that affect safety. Debrief after critical incidents; use employee assistance and report bullying or harassment. Fatigue slows observation and reaction time; a 12-hour shift without breaks is a risk, not a badge.
Worked example
A controller on a double shift notices slowed reactions. They tell the supervisor, take a break, swap to a low-demand post and complete a fatigue report. The supervisor reviews the roster and adds relief. Hiding fatigue would breach the worker duty and endanger the crowd.
Traps
Toughing it out; skipping breaks; not reporting near misses; assuming health and safety is only the boss's job; ignoring mental health.