NZ Crowd Controller COA case studies
NZ Crowd Controller COA · Put your knowledge to work in context.
The New Zealand Certificate of Approval (Crowd Controller) is the licence endorsement a person needs to work legally as a crowd controller - often called a bouncer, door supervisor or event security officer - in New Zealand. It sits under the private security licensing regime administered by the Ministry of Business, Innovation and Employment's licensing authority, and it is separate from the security patrol or private investigator classes of certificate. The NZ Crowd Controller COA case studies are 5 cases and about 2,899 words.
1The Storeroom Request
You are a certificate of approval (COA) holder working at a 600-capacity central Auckland bar hosting a ticketed 21st birthday. At 10:40 pm the duty manager tells you a patron is suspected of stealing a $65 bottle of spirits from behind the bar; CCTV shows a person in a red jacket near the service well.
519 words, about 3 min2One Gate, 1,800 People, and Rain
At 6:15 pm you are the lead controller at an outdoor festival with a licensed capacity of 1,800. Gates opened at 6 pm through a single 3.5-metre-wide entry corridor with one bag-check table.
579 words, about 3 min3The Slur at the Door
You are a door controller at a 250-capacity licensed venue in Dunedin. At 11:10 pm you refuse entry to a 22-year-old man because he is visibly intoxicated: slurred speech, unsteady on his feet, and he has already knocked a drink from a table.
616 words, about 3 min4The Headlock on the Dance Floor
At 1:20 am in a 400-capacity nightclub you and one colleague are the only controllers on the floor. Two men are fighting near the DJ booth.
596 words, about 3 min5The Alarm Nobody Believed
At 11:40 pm you are the senior controller at a 900-capacity venue hosting a film premiere. The fire alarm activates on the kitchen zone.
589 words, about 3 min