NZ Crowd Controller COA study materials
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NZ Crowd Controller COA: Emergency procedures, evacuation and first response

NZ Crowd Controller COA · Work through your exam, one topic at a time.

All guide sections

Emergency procedures, evacuation and first response

This domain tests emergency readiness. You should know the plan, your role, and first-response basics without pretending to be a paramedic.

Emergency procedure

Know exits, assembly areas, fire equipment, first-aid posts and communication channels. On alarm: stop entry, direct people to the nearest safe exit, keep routes clear, prevent re-entry, and report to the assembly point. Use clear, calm instructions; do not use lifts in a fire. For an earthquake: drop, cover, hold, then evacuate if safe. For a bomb threat: follow the plan, do not touch suspicious items, and note details. Call 111 early for fire, medical or Police emergencies.

First response

DRSABCD: danger, response, send for help, airway, breathing, CPR, defibrillation. Control severe bleeding with direct pressure. Do not move an injured person unless there is immediate danger. Hand over to ambulance staff with facts.

Worked example

A fire alarm sounds during a packed show. The controller stops new entry, opens the marked exits, directs the crowd to the assembly area, checks the accessible route, and reports a missing wheelchair user to the event controller. They do not send people back for bags.

Traps

Assuming a false alarm; blocking exits with stock; re-entry too early; moving casualties unnecessarily; failing to call 111.