OH Public Adjuster study materials
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OH Public Adjuster key terms

OH Public Adjuster · Get comfortable with the vocabulary.

Public adjuster

A person licensed by the Ohio Department of Insurance to represent an insured in negotiating a first-party property claim, for compensation paid by the insured rather than the insurer.

Related: Insured, First-party claim, Adjuster bond
Adjuster bond

A surety bond an Ohio public adjuster must file with the Department of Insurance, in the amount the statute sets, to guarantee faithful performance and protect insureds from misconduct.

Related: Public adjuster, License revocation
Continuing education requirement

The periodic credit hours a licensed public adjuster must complete to renew a license, covering core areas such as policy coverage, claims practices, and ethics, with records kept for audit.

Related: License renewal, Ethics
License renewal

The recurring process of submitting a renewal application, fees, and proof of completed continuing education so a public adjuster license stays active rather than lapsing or expiring.

Related: Continuing education requirement, Lapsed license
Lapsed license

A license that has expired because renewal requirements were not met; acting as a public adjuster while lapsed is unlicensed activity subject to civil and criminal penalties.

Related: License renewal, Unlicensed practice
Unlicensed practice

Negotiating, soliciting, or advertising public adjusting services without a valid license, which can lead to cease-and-desist orders, fines, and referral for prosecution.

Related: Lapsed license, Solicitation
License revocation

A disciplinary action by the insurance regulator that cancels a public adjuster license outright, typically after serious or repeated violations, ending the right to practice.

Related: License suspension, Adjuster bond
License suspension

A disciplinary action that temporarily withdraws a public adjuster's authority to act, usually for a fixed period or until specified conditions such as restitution or retraining are satisfied.

Related: License revocation, Administrative hearing
Administrative hearing

A formal proceeding before the insurance regulator or its designee where a licensee contests proposed discipline, presents evidence, and receives a written decision subject to appeal.

Related: License suspension, License revocation
Reciprocity

An arrangement allowing a licensee from another state to obtain an Ohio license based on the home-state license, often through a uniform application, without duplicating every requirement.

Related: Nonresident license, License renewal
Nonresident license

A public adjuster license issued to a person whose home state is elsewhere, permitting practice in Ohio while remaining subject to Ohio law and regulatory oversight.

Related: Reciprocity, Public adjuster
Fiduciary duty

The obligation to act in the insured's best interest and to handle client funds, such as claim proceeds or fees held in trust, honestly and separately from personal money.

Related: Trust account, Conflict of interest
Trust account

A separate bank account where a public adjuster deposits client funds, such as claim payments received on the insured's behalf, so the money is not commingled with business funds.

Related: Fiduciary duty, Commingling
Commingling

Mixing client money with the adjuster's own funds or other clients' funds, which violates fiduciary duties and is a common ground for disciplinary action.

Related: Trust account, Fiduciary duty
Insured

The person or entity named on the policy, or otherwise covered under it, whose property or liability loss is the subject of the claim being adjusted.

Related: First-party claim, Named insured
First-party claim

A claim by the insured against their own insurer for their own loss, such as fire damage to a home, as opposed to a claim by a third party alleging the insured caused harm.

Related: Third-party claim, Insured
Third-party claim

A claim brought by someone other than the insured against the insured, typically under liability coverage, in which the insurer owes a defense and possible indemnity.

Related: First-party claim, Duty to defend
Dwelling coverage

The part of a homeowners policy that pays to repair or rebuild the insured structure itself, usually stated as a limit on the declarations page and subject to replacement cost terms.

Related: Personal property coverage, Replacement cost
Personal property coverage

Coverage for the insured's belongings, such as furniture and clothing, often subject to special sublimits and to a choice between actual cash value and replacement cost settlement.

Related: Dwelling coverage, Actual cash value
Additional living expense

Coverage that pays extra costs, like temporary housing and meals, when a covered loss makes the home uninhabitable, usually limited by a time period and a percentage of the dwelling limit.

Related: Loss of use, Dwelling coverage
Actual cash value

A settlement method that pays replacement cost minus depreciation for age and wear, reflecting what the damaged item was worth just before the loss.

Related: Replacement cost, Depreciation
Replacement cost

A settlement method that pays what it costs today to repair or replace damaged property with new materials of like kind and quality, without deducting for depreciation.

Related: Actual cash value, Depreciation
Depreciation

The reduction in value of property from age, use, or obsolescence, subtracted from replacement cost to arrive at actual cash value in a claim settlement.

Related: Actual cash value, Replacement cost
Coinsurance clause

A property policy provision requiring the insured to carry coverage equal to a stated percentage of value; carrying less reduces the claim payment proportionally.

Related: Deductible, Policy limit
Deductible

The amount of a covered loss the insured must absorb before the insurer pays, subtracted from the claim payment and often stated separately for wind or hurricane losses.

Related: Coinsurance clause, Policy limit
Policy limit

The maximum amount an insurer will pay for a covered loss under a given coverage, which caps any settlement even when the loss is larger.

Related: Coinsurance clause, Deductible
Exclusion

A policy provision that removes specified losses or perils from coverage, such as earth movement or intentional acts, so no payment is owed for those causes.

Related: Covered peril, Burden of proof
Covered peril

A cause of loss, such as fire, windstorm, or theft, that the policy affirmatively insures, triggering the insurer's duty to pay when the loss results from it.

Related: Exclusion, Proximate cause
Duty to defend

The insurer's obligation under liability coverage to provide and pay for a lawyer to defend the insured against covered claims, broader than the duty to pay judgments.

Related: Third-party claim, Policy limit
Proximate cause

The dominant, efficient cause of a loss that sets other events in motion without a break in the chain, used to decide whether an insured peril triggered coverage.

Related: Covered peril, Exclusion
Proof of loss

A sworn statement, usually on the insurer's form and filed within the policy deadline, detailing the amount, date, and circumstances of the claimed loss.

Related: Claim investigation, Burden of proof
Claim investigation

The process of gathering facts about a loss, including inspection, photographs, recorded statements, and document review, to determine whether and how much the policy covers.

Related: Proof of loss, Scope of damage
Scope of damage

The itemized inventory of what was damaged and what repairs or replacements are needed, forming the basis for the repair estimate and the claim valuation.

Related: Claim investigation, Xactimate estimate
Xactimate estimate

Industry-standard estimating software that prices repair line items by local labor and material costs; adjusters and contractors use it to document and compare repair costs.

Related: Scope of damage, Betterment
Betterment

An improvement that makes property better than before the loss, such as upgrading to a higher-grade roof; insurers generally do not pay for the added value.

Related: Replacement cost, Xactimate estimate
Burden of proof

The responsibility to prove a fact; in a first-party claim, the insured generally must show a covered loss occurred and its amount, while the insurer must prove exclusions apply.

Related: Proof of loss, Exclusion
Appraisal provision

A policy clause letting either party demand an appraisal when they dispute the amount of loss; each side picks a competent appraiser, and the appraisers may choose an umpire.

Related: Umpire, Proof of loss
Umpire

The neutral third person chosen by the parties' appraisers in an appraisal dispute; an agreement by any two of the three sets the amount of loss.

Related: Appraisal provision, Bad faith
Subrogation

The insurer's right to step into the insured's shoes and pursue the party that caused the loss after paying the claim, recovering what it paid.

Related: Salvage, First-party claim
Salvage

Property that remains after a loss and still has value; the insurer may take it, sell it, or let the insured keep it with the settlement reduced accordingly.

Related: Subrogation, Actual cash value
Bad faith

An insurer's unreasonable or dishonest handling of a claim, such as denying without investigation or delaying payment without justification, which can expose it to extra-contractual liability.

Related: Unfair claim settlement practice, Umpire
Conflict of interest

A situation where a public adjuster's personal or financial interests could improperly influence their work for the insured, such as owning the repair company doing the work.

Related: Fiduciary duty, Compensation disclosure
Compensation disclosure

The written explanation of how and how much a public adjuster will be paid, given to the insured before a contract is signed so the fee arrangement is fully understood.

Related: Written contract, Conflict of interest
Written contract

The signed agreement between a public adjuster and an insured setting out services, fees, term, and cancellation rights, required before the adjuster begins work.

Related: Compensation disclosure, Right to cancel
Right to cancel

The insured's legal right to end a public adjuster contract within a set period after signing, without penalty, often three business days under consumer protection rules.

Related: Written contract, Solicitation
Solicitation

Approaching or advertising to prospective clients for adjusting work; states restrict door-to-door and disaster-site solicitation and require clear identification of the adjuster's role.

Related: Unlicensed practice, Right to cancel
Unfair claim settlement practice

Prohibited conduct such as misrepresenting policy provisions, failing to investigate promptly, or offering far less than a reasonable settlement, whether done by an insurer or an adjuster.

Related: Bad faith, Unfair trade practice
Unfair trade practice

Deceptive or misleading conduct in the business of insurance, including false advertising, misrepresentation of coverage, and improper inducements, regulated under state insurance law.

Related: Unfair claim settlement practice, Misrepresentation
Misrepresentation

Making a false or misleading statement about a policy, a loss, or an adjuster's authority, whether to sell services or during claim handling, which is a prohibited practice.

Related: Unfair trade practice, Fraud
Fraud

Intentional deception for gain, such as inflating a claim or staging a loss; it can void coverage and lead to criminal charges for the insured or the adjuster.

Related: Misrepresentation, Proof of loss
Consumer protection

Laws and regulatory rules designed to ensure fair treatment of policyholders, including disclosure requirements, complaint processes, and penalties for deceptive conduct.

Related: Unfair trade practice, Right to cancel