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32 cards. Read the term and the definition here. The deck at the top of this page is optional.

Unarmed professional certification
Oregon DPSST credential allowing a person to perform private security duties without a firearm; requires criminal history check, fingerprinting, and completion of required training before assignment.
Citizen's arrest authority
A private guard may arrest for an offense committed in the guard's presence, or a felony with reasonable grounds and immediate pursuit, and must deliver the person to police without unnecessary delay.
Reasonable force limit
Private security may use only the physical force a private citizen could use to prevent imminent harm or defend persons; deadly force is limited to defense against imminent death or serious injury.
Post orders precedence
Client and post instructions may restrict but never expand legal authority; when they conflict with law, the officer follows law and documents the conflict for the supervisor.
Objective report language
Reports state observed facts (who, what, when, where, how) rather than conclusions; labels like angry or suspicious need the specific behavior that supports them.
Log correction method
Errors on a security log are corrected with a single line through the entry plus initials and date; erasing, correction fluid, or rewriting the original entry is prohibited.
Emergency priority order
Response sequence is life safety first, then incident stabilization, then property protection; a 911 call precedes internal notification unless post orders say otherwise.
Visitor access control
Every non-resident is identity-checked against an approved list, issued a badge, and logged with name, time in, destination, and time out; badges are retrieved on exit.
Signal priority order
Fire, duress, panic, and medical signals are handled before burglary and supervisory signals because they may involve immediate threat to life.
Two-call verification
For burglary alarms, the operator attempts site contact and a second contact per policy before dispatch; panic and duress signals bypass verification entirely.
Passcode challenge
Operator asks the on-site responder for the account password or code phrase; failure to provide it means the alarm stays unverified and the duress procedure applies.
Zone identification report
Dispatch message states account, exact zone number, zone description, and alarm type so responders know where and how to enter safely.
Alarm handling sequence
Receive signal, identify account and zone, verify per policy, notify responders and call list, log each action time, then close the event with a disposition code.
Common false-alarm causes
Open doors or windows, pets on motion sensors, drafts or HVAC on glass-break detectors, low batteries, and construction dust account for many activations and are checked before dispatch.
Account on test status
Placing an account on test suppresses dispatch during planned work; test status must be removed immediately afterward or a real alarm will not be answered.
Open and close exceptions
Operators compare actual arm and disarm times with the scheduled list and flag early, late, or unscheduled activity to the keyholder as an exception report.
Operator audit trail
Each event record includes operator ID, exact time, signal code, and action taken; earlier entries are never altered, only corrected by a new entry.
Crowd density limit
Standing crowd density should stay at or below about two persons per square meter (one per 0.5 square meters); higher density causes surge pressure that prevents self-extraction.
Occupancy load counting
The posted occupancy load is a legal maximum; staff count entrants minus exits continuously and stop entry when the count reaches the limit.
Ingress screening steps
Every entry point runs bag checks against a prohibited-item list, wand or pat-down per posted policy, and a separate re-entry procedure to stop tailgating.
Crowd management vs control
Management uses stewarding, signage, wide routes, and staged queues to prevent crowding; control applies force only after communication and positioning have failed.
Fire lane clearance
Marked exits, exit routes, and fire lanes stay unobstructed at all times; barricades, merchandise, and vehicles may never block them even briefly.
Front-of-stage pit safety
Maintain a pit barrier, watch for crowd surfing and compression at the rail, and use a pre-agreed signal to pause the show for a medical or crush emergency.
Event credential tiers
Artist, crew, press, VIP, and general credentials are distinguished by color and access zone; anyone entering a zone without the matching credential is challenged.
Event radio discipline
Use the assigned channel and call signs, keep transmissions short, and speak plain language; code words are used only when defined in the event operations plan.
Supervisory manager license
DPSST credential for directing security personnel at a site or shift; it sits above unarmed certification and carries its own application, training, and renewal requirements.
Executive manager license
DPSST credential for company-level authority over security operations, contracts, and compliance; it is distinct from the supervisory manager license and requires separate qualification.
License renewal cycle
Licenses must be renewed with required continuing training; a lapsed license bars the holder from performing licensed duties until the license is reinstated.
Supervisor accountability
The supervisor ensures post orders are current, training records exist, and corrective action is written; undocumented instruction is treated as never given.
Post-incident review
Supervisor-led review of timeline, policy compliance, use of force, and report quality, with findings routed to the client and licensing authority as required.
Assignment eligibility check
No officer is assigned to a post requiring a credential or equipment the officer lacks; license status is verified before every assignment.
Escalation chain
Officer to shift supervisor to account manager to executive manager for operational issues; life-safety events go directly to 911 regardless of the chain of command.