Executive and Supervisory Manager Licensing
This domain tests the compliance side of the industry: the people who run a licensed contract security company or a registered proprietary security organization, and the supervisors who direct certified officers. The exam asks who is accountable for certification, training records, and reporting to DPSST.
Two roles, one compliance chain
An executive manager carries overall responsibility for the business and its license. A supervisory manager directly supervises certified officers in the field. Both must meet DPSST qualifications, including experience, training, examination, and background, and both must hold a current license.
Core duties
Verify each employee's DPSST certification before assignment, and never assign armed work to an unarmed officer. Maintain training and personnel records, enforce uniform and identification rules, keep insurance and business records current, respond to DPSST inquiries, and report officer misconduct or termination as DPSST requires. Screening and supervision are also your defense against negligent hiring and negligent supervision claims.
Worked example
A manager discovers an officer worked a weekend shift after the certification lapsed. Reasoning: the company license does not certify individuals, so the shift was unlicensed work. Pull the officer from the post, document the dates, notify DPSST as required, re-certify before the next assignment, and audit the scheduling system that let an expired card through.
Traps that cost marks
Believing the company license covers every employee; letting uncertified staff 'shadow' a post; keeping training records only in a supervisor's memory; ignoring a lapsed card because the officer is experienced; assuming a manager license transfers to a new company without action.