Leveraging AI/ML/Mobile and Automation Features; Enabling Redwood Capabilities
AI, mobile, and automation
Procurement uses AI and machine learning for supplier recommendations, smart form suggestions, document intelligence, and exception detection where enabled. Mobile and Redwood provide responsive access and guided tasks. Automation includes approval workflows, scheduled processes, notifications, and web services. AI output is advisory; buyers retain approval authority.
Redwood enablement
Redwood capabilities are delivered progressively. Enable them through offering opt-ins and feature enablement, then validate role access and page behavior. Not every classic page is Redwood at once, so test the end-to-end task. Data quality drives AI quality, and automation must respect segregation of duties.
Worked example
You enable Redwood Self Service Procurement for a pilot BU. Confirm the offering and feature opt-in, assign the requester role, and test catalog search, requisition submit, and approval. Compare results with the classic page. If a user cannot see the Redwood page, check role, feature enablement, and BU scope before logging a service request.
Traps
Do not assume an AI suggestion is auto-approved. Do not enable Redwood for all users without a pilot. Do not treat mobile layout as a substitute for security testing.