ISO 21001 Foundation flashcards
ISO 21001 Foundation · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Educational organization (EO)
- An organization whose core activity is providing education, training, or learning support, such as a school, university, or corporate training provider.
- Learner
- The primary beneficiary who receives educational products and services; the standard places learner needs and satisfaction at the centre of the EOMS.
- Beneficiary
- Any party that receives value from an EO's educational products and services, including learners, parents, employers, and society.
- EOMS
- An educational organization management system: the set of interrelated processes, policies, and resources used to direct and control an EO with respect to quality and learner satisfaction.
- Learner-centred approach
- A principle requiring the EO to understand learner needs, involve learners in planning and delivery, and measure learner satisfaction as a key outcome.
- Visionary leadership
- A principle under which leaders establish a unified purpose and direction, create conditions for people to achieve EOMS objectives, and demonstrate commitment to learners.
- Process approach
- A principle that managing activities as interrelated processes with defined inputs, outputs, and performance criteria produces consistent and predictable educational outcomes.
- Evidence-based decision making
- A principle requiring decisions to be based on the analysis and evaluation of data and information, such as learner performance and satisfaction data.
- Relationship management
- A principle that an EO manages its relationships with interested parties - learners, parents, suppliers, and regulators - to sustain mutual value and performance.
- Plan-Do-Check-Act
- A cyclic improvement model applied to EOMS processes: plan objectives and processes, implement them, monitor and report results, and take action to improve.
- Risk-based thinking
- An approach integrated throughout the EOMS that requires the EO to determine and address risks and opportunities affecting conformity and learner satisfaction.
- Applicability of ISO 21001
- The standard applies to any EO providing education, training, or learning support, regardless of size, type, or delivery mode, including e-learning.
- Certification vs. self-declaration
- Conformity to ISO 21001 may be self-declared by the EO or certified by an independent accredited certification body following an audit.
- High-Level Structure
- The common clause framework (clauses 4-10) shared by ISO management system standards, enabling integration of the EOMS with ISO 9001 and others.
- Scope of the EOMS
- The documented boundaries and applicability of the management system, determined by the EO's context, interested parties, and educational products and services.
- Interested parties
- Persons or organizations that can affect or be affected by the EO's decisions and activities, such as learners, parents, staff, regulators, and employers.
- Education policy
- A documented statement by top management of the EO's purpose and direction, including commitments to satisfy applicable requirements and to continual improvement.
- Top management commitment
- Leadership actions demonstrating accountability for the EOMS, including ensuring resources, communicating the policy, and promoting the learner-centred approach.
- EOMS objectives
- Measurable results to be achieved at relevant functions and levels, consistent with the education policy and relevant to learner satisfaction and conformity.
- Planning of changes
- A requirement to carry out changes to the EOMS in a planned manner, considering their purpose, potential consequences, resources, and allocation of responsibilities.
- Competence requirement
- The EO must determine necessary competence of persons doing work affecting educational performance, ensure they are competent, and retain documented evidence.
- Awareness requirement
- Persons doing work under the EO's control must be aware of the education policy, their contribution to EOMS effectiveness, and implications of nonconformity.
- Documented information
- Information required to be controlled and maintained by the EO, including the EOMS scope, policy, objectives, and evidence of results and competence.
- Operational planning and control
- The EO must plan, implement, and control processes needed to meet requirements for educational products and services, including criteria and outsourced processes.
- Design and development
- Requirements for planning and controlling the design of educational products, services, and curricula, including inputs, outputs, reviews, verification, and validation.
- Externally provided processes
- The EO must control externally provided processes, products, and services to ensure they conform to specified requirements and do not adversely affect learners.
- Monitoring and measurement
- The EO must determine what to monitor and measure, the methods, criteria, and timing, and analyse and evaluate the results to evaluate EOMS performance.
- Internal audit
- A planned, impartial examination of EOMS processes against the EO's own requirements and ISO 21001, with results reported to relevant management.
- Management review
- A top-management review of the EOMS at planned intervals, with defined inputs and outputs, to ensure its continuing suitability, adequacy, and effectiveness.
- Nonconformity and corrective action
- The EO must react to nonconformities, evaluate their cause, implement corrective action, review effectiveness, and retain documented information of the actions.
- Continual improvement
- A requirement that the EO determine and select opportunities for improvement and implement actions to enhance learner satisfaction and EOMS performance.
- Learner satisfaction monitoring
- A requirement to monitor learners' perception of the degree to which their needs and expectations have been fulfilled, using defined methods and analysis.