ISO 21001 Lead Auditor flashcards

33 cards. Read the term and the definition here. The deck at the top of this page is optional.

Educational organization

Any organization that provides education and training, including public and private, formal and non-formal providers, of any size or type.

Learner-centred principle

The ISO 21001 principle that the organization should focus on learners and other beneficiaries, understanding their needs and striving to exceed their expectations.

Process approach

Managing interrelated processes as a system to achieve intended results; each process has inputs, outputs, controls, resources, and performance indicators.

PDCA cycle

Plan-Do-Check-Act applied to each process and to the EOMS as a whole; Check corresponds to monitoring, measurement, analysis and evaluation under clause 9.

Educational product

The output of the educational organization's processes, including curricula, courses, and learning materials, intended to meet learner and beneficiary requirements.

EOMS scope statement

A documented statement identifying the educational products and services covered by the EOMS and justifying any requirement determined as not applicable.

Competence (clause 7.2)

The ability to apply knowledge and skills to achieve intended results; the organization must determine necessary competence, ensure it, and retain documented evidence.

Documented information

Information required to be controlled and maintained by the organization and the medium on which it is contained, including documents and records.

Release of educational services

The clause 8.6 requirement to verify that requirements for the educational product or service have been met before release to learners.

Nonconforming outputs

Outputs that do not meet requirements; the organization must identify, correct, and retain documented information, and take action to prevent recurrence.

Audit definition

A systematic, independent, and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled.

Audit criteria

The set of policies, procedures, or requirements used as a reference against which audit evidence is compared to determine conformity.

Audit evidence

Records, statements of fact, or other information relevant to the audit criteria and verifiable; evidence must be traceable to the criteria.

Independence

Freedom from bias and conflict of interest; auditors must not audit their own work and should be free from influence affecting objectivity.

Major nonconformity

A failure to fulfil a requirement that affects the capability of the management system to achieve intended results, or a systemic failure.

Minor nonconformity

An isolated lapse in fulfilling a requirement that does not affect the capability of the management system to achieve intended results.

Audit programme

A set of one or more audits planned for a specific time frame and directed towards a specific purpose, including arrangements for planning and resourcing.

Audit plan

A description of the activities and arrangements for a single audit, including objectives, criteria, scope, dates, locations, roles, and resource allocation.

Document review

Pre-audit examination of EOMS documentation such as policy, objectives, process maps, procedures, internal audit results, and management review outputs.

Opening meeting

A meeting at the start of the audit to confirm the audit plan, scope, criteria, communication channels, and method for reporting findings.

Lead auditor competence

Education, training, experience, and audit skills, plus the ability to manage an audit team and communicate with top management.

Objective evidence

Verifiable data, records, or statements of fact that support the existence or truth of something, used to determine conformity with audit criteria.

Audit trail

Following a process from input to output and tracing a sample of records through the process to verify conformity and effectiveness.

Interview technique

Asking open questions, listening, verifying claims against records, and avoiding leading questions; using a 'show me' approach to confirm evidence.

Audit finding

The result of evaluating collected audit evidence against audit criteria; findings may be conformities, nonconformities, observations, or opportunities for improvement.

Corrective action verification

Checking that the auditee has contained the nonconformity, determined the cause, implemented corrective action, and verified effectiveness.

Closing meeting

A meeting at the end of the audit to present findings, explain grading, confirm follow-up actions, and allow the auditee to ask questions.

Audit report

A document recording audit objectives, scope, criteria, dates, locations, team, findings, conclusions, and the extent of conformity with the criteria.

Nonconformity report

A record stating the requirement, the objective evidence, and the nature of the nonconformity, clear enough for the auditee to correct.

Audit conclusions

A statement of whether the EOMS conforms to the audit criteria and whether it is effectively implemented and maintained; separate from certification decisions.

Programme risk

A potential event such as resource constraints, auditor competence gaps, scheduling conflicts, or scope creep that could affect the audit programme.

Programme monitoring

Tracking audit completion, follow-up of nonconformities, and evaluation of auditor performance, with review of the programme at planned intervals.

Programme review

Periodic evaluation of the audit programme to confirm it remains suitable, adequate, and effective, and to update it for organizational changes.