Lead Operational Resilience Manager case studies
Lead Operational Resilience Manager · Put your knowledge to work in context.
The PECB Certified Lead Operational Resilience Manager is a professional certification for people who lead an organization's operational resilience effort. PECB describes the associated training course as building the knowledge and skills to define an operational resilience strategy, conduct business impact analyses and risk assessments, and implement operational control measures to prepare for, respond to, and learn from disruptions. The Lead Operational Resilience Manager case studies are 5 cases and about 3,555 words.
1Card authorisation: impact tolerance versus recovery capability
Northbridge Payments is a 900-person card acquirer processing 2.1 million transactions a day across 14 services. Its board has approved an operational resilience policy that sets one impact tolerance of four hours for every service and labels all 14 as important business services.
761 words, about 4 min2Sequencing a new operational resilience framework
Meridian Health Services, a 6,000-employee hospital group, has appointed its first head of operational resilience. The group has 8 business units, 3 regulators, 120 critical third parties and an existing business continuity plan owned by facilities management.
716 words, about 4 min3Cyber recovery: assurance beyond prevention
Helio Digital Bank runs 60% of its workloads in a single cloud region and relies on an external identity provider for customer login. A ransomware tabletop exercise assumed the primary region was unavailable for 24 hours.
701 words, about 4 min4Concentration risk and culture at a single-processor lender
Kestrel Lending is a 300-person online lender. It originates 40% of its loans through a single payment processor, PayBridge, which subcontracts settlement to a small regional provider in another jurisdiction.
647 words, about 3 min5Why passing DR tests produced a nine-hour outage
Arden Utilities has run an annual disaster recovery test for three years. Each test involved moving its billing platform to a secondary data centre at 2am on a Sunday, with a small IT team following a simplified runbook.
730 words, about 4 min