Pega CPDC study guide
Pega CPDC · Work through your exam, one topic at a time.
The Pega Certified Decisioning Consultant (CPDC) is a professional credential for practitioners who configure and operate Pega Customer Decision Hub to deliver next-best-action decisioning. It suits decisioning architects, business architects, marketing and CX technologists, and data analysts who translate engagement strategy into governed, testable decision logic rather than one-off campaigns. The Pega CPDC study guide has 6 sections and about 2,083 words.
01Customer Decision Hub and Decisioning Overview
This domain checks whether you can explain how Pega Customer Decision Hub (CDH) turns customer context into a single next-best-action (NBA), and how that differs from traditional campaign management. Eligibility/applicability – is this action even allowed for this customer?
368 words, about 2 min02Decisioning Data and Strategy Components
This domain tests the data foundation that feeds decisioning and the strategy shapes you assemble to produce candidates, propensity and value. Customer profile – typically Data-Party classes holding demographics, holdings and calculated properties.
363 words, about 2 min03Next-Best-Action Designer
This domain tests whether you can configure next-best-action end to end in the NBA Designer rather than hand-building every strategy, and whether you know which tab owns which rule. Actions – defined with issue/group, attributes, availability and value; actions are the candidates.
367 words, about 2 min04Arbitration
This domain tests how Pega picks the winner among eligible actions, and how business levers let a business tune that choice without rewriting strategies. Arbitration runs after applicability, suitability and contact policy have removed actions.
333 words, about 2 min05Adaptive Models
This domain tests how Pega's self-learning models produce propensity, how they learn from outcomes, and how you judge whether they are performing. A model is created per action, per channel and per direction; you do not train them offline first.
330 words, about 2 min06Simulation Testing
This domain tests how you evaluate a proposed decisioning change against historical data before it reaches customers. Replays a period of recorded interactions through an alternative configuration, such as changed arbitration weights, a revised strategy, a new action or an adjusted contact policy.
322 words, about 2 min