Pega LSA case studies
Pega LSA · Put your knowledge to work in context.
The Certified Pega Lead System Architect (LSA) is described by Pega as the top level of certification, after Certified Pega Senior System Architect, and as a credential that "signifies an expert capability that an elite group of resources achieve." It is aimed at experienced architects who already hold the Certified Pega Senior System Architect credential, which Pega states is required to earn the LSA. The certification is not a single sitting. The Pega LSA case studies are 5 cases and about 3,117 words.
1Multi-country insurer: framework variation without upgrade pain
A global property and casualty insurer operates in 12 countries, with three product lines (motor, home, commercial) and a 14-year-old policy administration platform. The Pega Center of Excellence has built a common underwriting framework used by all countries, but each country has 30-80 local regulatory and product variations.
620 words, about 3 min2Catastrophe peak: removing synchronous fraud scoring
A national auto insurer processes 8 million claims a year on Pega. Normal volume is 22,000 claims per day, but catastrophe events drive a 4x peak for 48-72 hours.
642 words, about 3 min3Shared services platform: unit-level isolation with reuse
A shared services organization runs a Pega platform for five business units: retail banking, commercial lending, insurance, wealth, and collections. Each unit has its own operations team, SLAs, and regulatory reporting, but 70% of case types are similar.
643 words, about 3 min4Mortgage origination: one case type, parallel assessment, and portal safety
A mortgage lender is replacing a 22-step paper process with Pega. The process has three products (fixed, variable, buy-to-let), six roles (intake, document check, credit, valuation, underwriting, completion), and two rework loops: missing documents and declined valuation.
593 words, about 3 min5Order fulfillment: partial failures and idempotent integrations
A retailer processes 20,000 orders per day in Pega. Each order must call inventory, payment, tax, warehouse, and shipping.
619 words, about 3 min