Pega CPSSA case studies
Pega CPSSA · Put your knowledge to work in context.
The Pega Certified Senior System Architect (SSA) credential is aimed at experienced Pega application developers who design and govern enterprise-scale solutions rather than only building individual case types. Pega Academy lists the System Architect learning path across four knowledge areas: Digital process automation, Data management, User experience design, and Security. Candidates typically arrive after earning a lower-tier certification and after substantial hands-on delivery work on Pega Platform, including recent releases such as Pega Infinity '26. Preparation is self-directed through Pega Academy missions, which combine modules, hands-on challenges, a capstone Mission Exercise, and a Mission Test. The Pega CPSSA case studies are 5 cases and about 4,208 words.
1Claims Intake With Three Channels and a 24-Hour Triage Clock
Northwind Mutual, a regional insurer, receives 4,200 property claims each week: 55% through a self-service portal, 30% by email, and 15% from a broker XML API. All channels currently create one 'Claim' case type with 18 properties.
921 words, about 5 min2Customer 360 Data Page That Is Always Stale
A retail bank's 'Account Maintenance' case uses a single customer data page with 40 properties. The data page loads from four systems: core banking, CRM, cards, and complaints.
858 words, about 4 min3Loan Application Form That Loses Applicants
A credit union's auto-loan application has 62 fields on one long Theme Cosmos section. 41% of applicants start on a phone, and completion is 28%.
816 words, about 4 min4Partner Portal With Row-Level Segregation
A logistics company runs a 'Shipment Exception' case for 40 partner organizations. There are 220 external partner users and 90 internal staff.
772 words, about 4 min5Shared Services Case Type Explosion
A shared services center handles 6,000 requests a month across HR, finance, and IT. It has 14 case types, and each one copies the same approval, notification, and attachment steps.
841 words, about 4 min