Pega Certified System Architect case studies
Pega Certified System Architect · Put your knowledge to work in context.
The Pega Certified System Architect (CSA) is a credential for practitioners who design and build applications on Pega Platform. It suits developers and system architects who have moved past introductory low-code work and can reason about how an application's processes, data model, user interface, and access controls fit together. The Pega Certified System Architect case studies are 5 cases and about 5,231 words.
1Northwind Mutual: Every Claim Is Urgent, So Nothing Is
Northwind Mutual opens about 4,200 auto claims a month. Every claim runs through one case type whose first assignment routes to a single work queue, ClaimsIntake, with no skills required.
1,016 words, about 5 min2GlobalRetail: One Customer Data Page, Four Case Types, Twenty Calls
GlobalRetail built a Data-Customer data page backed by a REST connector to the CRM, and four case types use it: Order, Return, Complaint, and Address Change. The data page was left at its default scope and reload settings.
1,090 words, about 5 min3Adjuster Review Screen: 62 Fields, 2.5 Seconds, and a Tablet
An adjuster's Review Claim assignment renders one section: 62 fields plus a repeating grid of line items holding up to 40 parts. Changing the Damage type dropdown runs an action set that refreshes the whole section so conditional fields appear; each refresh takes about 2.5 seconds, moves focus back to the top, and discards whatever the adjuster had typed in the Notes text area.
943 words, about 5 min4Four Regions, One When Rule, and a Relief Auditor Who Can Edit
Claims adjusters at a national insurer must see only claims from their own region; there are four regions and roughly 400 adjusters. Each region has its own access group.
1,045 words, about 5 min5Telecom Install: Eleven Stages, a Skip Button, and a Parent That Won't Stop
A telecom's Install Service case type has eleven stages. The Credit Check stage is only needed for postpaid customers and the Number Port stage only for customers moving from a competitor.
1,137 words, about 6 min