Maintain Professional Conduct and Ethical Practice
What this domain covers
This domain tests confidentiality, boundaries, competence, documentation, non-discrimination, and reporting duties. Questions often ask how to respond to pressure from a family or coworker.
Core rules
- Confidentiality: share client information only with those who need it, under RA 10173.
- Boundaries: avoid personal relationships, borrowing money, and expensive gifts that create obligation.
- Competence: work within your training; refer tasks beyond your scope.
- Documentation: record objectively, promptly, and factually; never alter records retroactively.
- Non-discrimination: respect culture, religion, gender, age, and disability.
- Mandatory reporting: report suspected abuse or neglect under RA 7610, RA 9994, and RA 7277.
- Presentation: arrive on time, wear appropriate attire, and communicate respectfully.
Worked example
A family asks about another client's diagnosis. The caregiver replies, 'I can't share that, but I can help you with your own concern.' Reasoning: confidentiality builds trust and is a legal duty; redirecting keeps the relationship professional without disclosing information.
Traps that lose marks
- Gossiping about clients or posting their photos.
- Falsifying or backdating records.
- Practicing beyond your training.
- Accepting gifts that create an obligation.