IFMP General Takaful Agents Certification (GTAC), Pakistan study plan

Define takaful, tabarru' (donation) and the participants' risk-sharing pool in your own words, and explain in writing why the arrangement differs from a conventional insurance contract.

Distinguish the three operating models (mudarabah, wakalah, hybrid wakalah-mudarabah) and state who bears which risk and who earns which share in each.

Explain the Shariah prohibitions of riba, gharar and maysir and give one concrete example of how each is avoided in a general takaful product.

Map the roles of participant, operator, Shariah advisory board and surplus fund, and identify who is entitled to any underwriting surplus.

Compare retakaful and conventional reinsurance arrangements and explain when a general takaful operator uses each.

Explain how the operator's shareholders' fund and participants' fund are kept separate, and why commingling is a Shariah and regulatory concern.

Describe the Shariah governance process: who sits on the advisory board, what fatwas cover, and how product approvals are documented.

Identify common Shariah issues raised in general takaful (surplus distribution, late payment charges, investment of funds) and summarise the typical resolution.

Break down the underwriting process for general takaful: proposal, disclosure, risk assessment, acceptance terms, and issuance of the certificate.

Explain the duty of disclosure and the consequences of non-disclosure or misrepresentation for the participant.

Describe rating factors used in motor, fire/property and marine takaful and how each factor changes the contribution.

Explain deductibles, exclusions, warranties and conditions and how each limits the operator's liability.

Outline the main general takaful products (motor, fire, marine, engineering, liability, personal accident) and the core cover each provides.

List the documents that make up a general takaful contract and explain the legal effect of each.

Summarise the core regulatory duties of a takaful agent: licensing/registration, fitness and propriety, and scope of authorised activity.

Explain the agent's duty to act in the client's best interest, disclose remuneration, and avoid conflicts of interest.

Describe the anti-money-laundering and know-your-customer steps an agent must complete before submitting a proposal.

Explain the roles of the securities and insurance regulator, the Shariah advisory body and the operator's compliance function in supervising takaful business.

Summarise market-conduct rules on fair treatment of customers, advertising and marketing materials, and prohibited sales practices.

Describe the complaint-handling and dispute-resolution route available to a policyholder and the agent's role at each stage.

Explain continuing professional development and record-keeping obligations for agents and why regulators audit them.

Describe the claim notification process: who notifies, time limits, information required, and immediate steps the agent takes.

Explain the documentation required for motor, property and liability claims and how incomplete documents delay settlement.

Outline the loss-adjustment and assessment process, including surveyor involvement, and how liability and quantum are determined.

Explain repudiation, ex-gratia settlement and dispute escalation, and the agent's duty to communicate outcomes clearly.

Draft clear written client communications explaining exclusions, contribution changes and claim decisions without jargon.

Explain how customer service standards (response times, complaint acknowledgement, follow-up) are measured and why they matter to retention.

Apply the underwriting and claim rules you have learned to three short case scenarios and justify each decision.

Identify the most common causes of claim rejection and the agent behaviours that prevent them.

Consolidate all four domains into a single revision sheet of key definitions, rules and thresholds.

Complete two timed mock tests and score each domain separately to locate weak areas.

Re-study the two weakest domains and re-test those areas until scores improve.

Rehearse explaining takaful principles, market-conduct duties and claims steps aloud, as if to a client or examiner.