ServiceNow CSA flashcards
ServiceNow CSA · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Application Navigator
- The Application Navigator is the left-side menu in the ServiceNow interface that lists applications and modules and includes a filter for quickly locating navigation items.
- Breadcrumbs
- Breadcrumbs display the navigation path from the current record or module back to its parent application and list, allowing users to move upward in the interface.
- List filter condition builder
- The condition builder creates list filters using fields, operators, and values; AND and OR groups can be combined to define which records appear.
- Global search
- Global search searches across configured ServiceNow tables and can be scoped by application or table; results show matching records the user can access.
- System Properties
- System Properties are instance-wide configuration records stored in sys_properties; they control behavior such as UI settings, email, security, and feature activation.
- Update set
- An update set captures configuration changes made in an instance so they can be exported and applied to another instance; it does not capture transactional data.
- Plugins
- Plugins are optional ServiceNow applications or features that extend platform functionality; they are activated from the plugin or application management interface.
- Company record
- The company record stores organization details such as name, logo, and contact information; it is used in the interface and in notifications.
- sys_user table
- The sys_user table stores user records in ServiceNow; each user record includes identity, contact, active status, and role assignments.
- User group
- A user group is a collection of users that can be assigned roles and used for approvals, assignment, notifications, and access control.
- Role inheritance
- Role inheritance occurs when a role contains other roles; users assigned the parent role receive the permissions of the contained roles transitively.
- User criteria
- User criteria define which users can access catalog items, knowledge bases, or portal content using conditions such as user, group, role, company, or location.
- Transform map
- A transform map maps fields from an import set staging table to a target ServiceNow table and can define coalesce fields and transformation scripts.
- Coalesce field
- A coalesce field in a transform map identifies an existing target record by matching a value, so imports update that record instead of creating a duplicate.
- Reference field
- A reference field stores the sys_id of a record in another table and displays a display value from that referenced record.
- Data policy
- A data policy enforces field behavior such as mandatory or read-only on the server side and cannot be bypassed by client-side changes.
- Catalog item
- A catalog item is a requestable service in the Service Catalog; it contains variables, pricing, fulfillment process, and availability settings.
- Record producer
- A record producer is a catalog-like form that creates a record in a specified table rather than a catalog request item.
- Flow Designer
- Flow Designer is a ServiceNow automation tool for building flows with triggers, actions, and logic to automate approvals, tasks, and notifications.
- Service Portal
- Service Portal is a self-service web interface built from pages and widgets that exposes catalog items, knowledge articles, and request status to users.
- Work notes
- Work notes are internal comments on a record visible to users with appropriate access; they are not shown to requesters in the customer-facing portal.
- Additional comments
- Additional comments are customer-visible comments on a record that can appear in notifications and the service portal for the requester.
- Activity stream
- The activity stream displays a record's work notes, additional comments, and system activity in chronological order and supports collaboration.
- ACL
- An access control list rule controls access to records or fields by evaluating roles, conditions, and scripts for a specified operation.
- SSO
- Single sign-on lets users authenticate through an external identity provider using protocols such as SAML or OIDC instead of separate ServiceNow credentials.
- IP access control
- IP access control restricts login or access to ServiceNow based on configured IP address ranges and can be applied to users or groups.
- Table extension
- Table extension creates a child table that inherits fields from a parent table; the child can add its own fields and business rules.
- Archive and purge
- Archive and purge rules move older records from a source table to an archive table and can delete them from the source to control database size.
- Database view
- A database view joins fields from multiple tables into a read-only virtual table that can be used as a report source or query target.
- Report source
- A report source defines the table, database view, or indicator data that a report uses; report filters and groupings are applied to this source.
- Dashboard
- A dashboard is a canvas of widgets that can show reports, gauges, and performance analytics data for at-a-glance monitoring.
- Performance Analytics
- Performance Analytics tracks indicators over time using indicator sources, breakdowns, and scores to show trends and support reporting.