Recognizing and Handling Intoxication
Behavioral signs
Intoxication shows up in behavior before it shows up in words. Candidates must recognize the classic signs: slurred speech, bloodshot or glassy eyes, loss of coordination (stumbling, dropping items), slowed reactions, loud or inappropriate behavior, mood swings, and confusion. Also know the progression - relaxed and talkative, then impaired judgment and coordination, then obvious loss of control. A trap is treating a single sign as proof; exams reward looking for a cluster of signs.
Medical red flags
Know when intoxication becomes an emergency: vomiting, passing out, cold or clammy skin, slow or irregular breathing, and inability to be roused. These require stopping service, staying with the guest, and getting medical help - never leaving the person alone or assuming they will "sleep it off."
Handling the situation
Handling means acting early and quietly: stop serving alcohol, offer water and food, suggest a safe ride, notify a manager, and document what you observed. Traps include arguing with the guest, embarrassing them publicly, or continuing to serve because the guest insists they are fine. Use calm, non-judgmental language and avoid accusing the guest.
Rule of thumb
Look for a pattern, then act early. One sign may be nothing; three signs together mean stop serving.
Worked example
A guest is swaying, repeating themselves, and has spilled a drink. Correct response: stop alcohol service, offer water, arrange a ride, and inform the manager - not to serve one more because the guest is a regular.